Hendrick BMW Northlake

I had interaction with Isiah, Steve and Austin at Hendricks. All were professional, knowledgeable & friendly Hendricks. All were professional, knowledgeable & friendly More

Excellent service. Intake process was quick and efficient. Lobby was comfortable with nice amenities. Great dealer experience. Intake process was quick and efficient. Lobby was comfortable with nice amenities. Great dealer experience. More

What a smooth and pleasant service experience. My advisor, Andrew, and everyone in the service department took great care of me and my car as well. My advisor, Andrew, and everyone in the service department took great care of me and my car as well. More

Andrew handled our repair in an excellent manner, worked tirelessly to accommodate our schedules in order to complete the service. tirelessly to accommodate our schedules in order to complete the service. More

I’ve had Hendricks Northlake take care of both my BMW’s and my daughters while in the Charlotte area. The service has been outstanding and the work done has been flawless. Jeff has been awesome in keeping and my daughters while in the Charlotte area. The service has been outstanding and the work done has been flawless. Jeff has been awesome in keeping me up to date and the videos from the technicians are an awesome new feature. More

I live in Sugar Mountain. Less than 48 miles away is Rick Hill BMW in Tenn. I have purchased 3 BMW's from Hendrick, all of which were "maintained" by Jeff Day at Northlake. Less than 48 miles away is Rick Hill BMW in Tenn. I have purchased 3 BMW's from Hendrick, all of which were "maintained" by Jeff Day at Northlake. I choose to drive 120 miles to Hendrick Northlake, solely because of Jeff Day. Not saying anything against Rick Hill; never been there. I just know that Jeff will ensure that my vehicle is well maintained since he is proactive in identifying required service, consumable replacements, etc., knowing that I am not local and it is not convenient for me to "drop by" for additional work. This latest purchase, I even bought the extended service and warranty, being assured that with Jeff's assistance, I will have a vehicle well maintained and fully operational for 7 years. I need this thorough kind of care; I drive 240 miles round trip for any required maintenance. More

Been going to Hendrick BMW for 7 years since I bought my 550i. Recently took my car in for service and had the pleasure of working with Andrew Johnson as my service advisor. He was professional and kept m 550i. Recently took my car in for service and had the pleasure of working with Andrew Johnson as my service advisor. He was professional and kept me informed of what was going on. Per a request to see my codes and prior couple of years of service, he printed them out and walked me through my concerns. Though not the outcome I wanted to hear, he was straightforward with the feedback from the tech which helped me to make an informed decision about what I needed to do. I appreciate good customer service and I felt like I was fairly treated. More

The issues that I encountered since the purchase of my pre-owned BMW from another dealership have been handled with professionalism by my advisor Nathan Collins. I can't express the gratitude that I feel pre-owned BMW from another dealership have been handled with professionalism by my advisor Nathan Collins. I can't express the gratitude that I feel each and every time I visit this dealership from being greeted to Peggy Cagle coming around to making sure that I'm being handled with car is Absolutely Amazing. Thank you Hendrick!!! More

First visit to Hendrick BMW Northlake. Jeff Limthong was my service advisor. Very professional and courteous. I appreciated that he set my expectation on the duration of the service, ke Jeff Limthong was my service advisor. Very professional and courteous. I appreciated that he set my expectation on the duration of the service, kept me informed during the service and ultimately was able to have the service done faster than expected. My car was cleaned after the service. It is nice when a dealership goes the extra mile to be excellent at what they do. Thank you. More