Hendrick BMW Northlake

Great customer service. Inspections are well done and videos of the inspection is informative. They've always addressed any issues I've had with my vehicle l. Inspections are well done and videos of the inspection is informative. They've always addressed any issues I've had with my vehicle l. More

This is my 4th vehicle I've either leased and/or purchased from BMW Northlake. Andrew (in service) is the man! His professionalism, honesty, and effort in providing the best customer service experie purchased from BMW Northlake. Andrew (in service) is the man! His professionalism, honesty, and effort in providing the best customer service experience is second to none everytime I come into the service department! I'm grateful for Andrew and his team of auto experts. I'll continue supporting the BMW brand for years to come. Thank you! -A. Brown More

Always helpful and courteous. Andrew Johnson was great to work with and made the experience painless Andrew Johnson was great to work with and made the experience painless More

Andrew Johnson does an outstanding job of representing the HENDRICK and BMW brand with a premium level of customer service. Hang on to this guy!!! the HENDRICK and BMW brand with a premium level of customer service. Hang on to this guy!!! More

Jeff Day provided great and efficient service for our BMW X-5 and clearly explained the results X-5 and clearly explained the results More

Andrew Johnson has excellent customer service skills. I would highly recommend having him assist you! I would highly recommend having him assist you! More

Advisor took care of me quickly upon arrival. Business Center has everything needed to work while waiting. Great experience. Business Center has everything needed to work while waiting. Great experience. More

I have worked with this dealership previously and have had a good experience. After a short time away from the BMW brand I am back both purchasing a new vehicle from them and now servicing the vehicle. Up had a good experience. After a short time away from the BMW brand I am back both purchasing a new vehicle from them and now servicing the vehicle. Upon coming in for my break in service I was pleasantly surprised to see that Jeff Day was still a service advisor and would once again be taking care of me - Jeff has always been extremely helpful and it was great to see him again. More

I worked with Andrew who was quick to communicate back when I left a message. Nick, the service technician was excellent and gave a thorough report on my car! Would recommend that service center does a b when I left a message. Nick, the service technician was excellent and gave a thorough report on my car! Would recommend that service center does a better job at being up front when there will be a delay in service and availability to provide loaner cars in an emergency. Dealership did provide a Lyft to pick up vehicle. More

Great experience working with Jeff Limthong at Hendrick BMW Northlake! They squeezed me in within 24 hrs even though they were booked for appointments. Thanks! BMW Northlake! They squeezed me in within 24 hrs even though they were booked for appointments. Thanks! More