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Hendrick BMW Northlake

Charlotte, NC

5.0
1,663 Reviews

10720 Northlake Auto Plaza Blvd.

Charlotte, NC

28269

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Showing 1,663 reviews

February 10, 2023

I received excellent customer service. All of my questions were answered astutely, professionally and promptly. I wholeheartedly recommend them. More

by Jeff.natoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Lipthong
Feb 12, 2023 -

Hendrick BMW Northlake responded

Jeff.natoli, we're glad you had such a wonderful experience with us!

February 10, 2023

Loved working with Jeffrey Limthong. He was personable and informative. Great customer service. Made the e process easy. More

by achanceschools
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Limthong
Feb 12, 2023 -

Hendrick BMW Northlake responded

Achanceschools, we are very happy we could provide you with a positive experience!

February 10, 2023

Serviced my car with Andrew. He was super helpful and informative. Will service here again! More

by arhyne07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
andrew
Feb 12, 2023 -

Hendrick BMW Northlake responded

Arhyne07, we're glad you had such a wonderful experience with us!

February 09, 2023

Excellent customer service and excellent service overall. All services within timely manner. All questions were answered with proper knowledge of services and products. More

by davidtorressaez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Limthong
Feb 12, 2023 -

Hendrick BMW Northlake responded

Davidtorressaez, we're glad you had such a wonderful experience with us!

February 08, 2023

Very nice and easy to work with staff who are knowledgeable about the cars and any issues they might be having. More

by Amanda325xi
Recommend Dealer
Yes
Employees Worked With
Andrew Johnson, Stefanie Lisa
Feb 09, 2023 -

Hendrick BMW Northlake responded

Amanda325xi, we are very happy we could provide you with a positive experience!

February 08, 2023

Hendrick has serviced my family’s BMWs for nearly 25 years and we have always been impressed by the quality service. I worked with Andrew Johnson this visit. He explained everything that would be done a More

by M cars mom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Johnson
Feb 09, 2023 -

Hendrick BMW Northlake responded

M Cars Mom, we are very happy we could provide you with a positive experience!

February 07, 2023

I had recent service on my M850. The BMW team did a great job of analyzing the car and taking care of my issues. Jeff Day kept my informed of the necessary service and provided exc More

by markweigel
Recommend Dealer
Yes
Employees Worked With
Jeff Day, Stefanie Lisa
Feb 08, 2023 -

Hendrick BMW Northlake responded

Hi Markweigel, thank you so much for your positive comments about Hendrick BMW Northlake!

February 07, 2023

Jeff D. made the effort to get us in and out quickly when the problem was a simple one. Much appreciated! More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Feb 08, 2023 -

Hendrick BMW Northlake responded

We appreciate your positive review about your recent experience with us!

February 07, 2023

This dealership is awesome. Everyone is professional and extremely friendly. They are informative and helpful. My service advisor, Jeffrey Limthong, is fantastic. He kept me inf More

by DaneeGittens
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeffrey Limthong
Feb 08, 2023 -

Hendrick BMW Northlake responded

Daneegittens, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

February 07, 2023

Fantastic service-helpful , Knowledgeable , polite and prompt ! Brought in a 2007 328 for a recall which was handled quickly at no cost. More

by Kk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff day
Feb 08, 2023 -

Hendrick BMW Northlake responded

Kk, we're glad you had such a wonderful experience with us!

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