Hendrick BMW Northlake

I had my vehicle serviced to address some recalls and it was a great experience. Great service representatives and customer care. was a great experience. Great service representatives and customer care. More

My service appt with Jeffery Limthong was top notice! Very nice and thorough…. I would recommend the dealer and service department. Very nice and thorough…. I would recommend the dealer and service department. More

Amanda always provides an exceptional customer experience. She is professional, informative and explains the service tasks performed on the car. Thank you Amanda experience. She is professional, informative and explains the service tasks performed on the car. Thank you Amanda More

Jeff Limthong was absolutely amazing to work with. He went over and beyond to ensure my experience was pleasant. He kept me informed of my car’s progress every step of the way. He was very patient and He went over and beyond to ensure my experience was pleasant. He kept me informed of my car’s progress every step of the way. He was very patient and was extremely focused on making sure my concerns and car needs were handled. Thank you Jeff for the superior customer service!! More

Hands down, Jeffrey L. is the best service advisor I’ve ever had. My first visit to Hendrick BMW Northlake was out of necessity as I had normally gone to the Hendrick BMW I is the best service advisor I’ve ever had. My first visit to Hendrick BMW Northlake was out of necessity as I had normally gone to the Hendrick BMW Independence location (which was unavailable to fit me in for a couple of weeks). Jeffrey immediately identified my service needs and reassured me that everything would be taken care of in one visit. He has literally provided me with the best customer service I’ve experienced at ANY dealership. Jeffrey is informative, provides constant updates and always gets me in and out as quickly as possible. As a result, I’ve began having my car serviced at the Hendrick BMW Northlake location. All in all, each visit to Northlake is a smooth one. More

Andrew Johnson did such a great job helping me with my car service on Friday. I’ve never experienced that type of quality care from a dealership within the first few minutes of opening. As soon as 7:30am car service on Friday. I’ve never experienced that type of quality care from a dealership within the first few minutes of opening. As soon as 7:30am hit the doors opened and all the sales reps were on the floor. It looked magical. Andrew was nice and pleasant. More

Jeff was great. He explained everything that was needed with my car and was very professional He explained everything that was needed with my car and was very professional More

Andrew Johnson did a fantastic job as a Service Advisor for my last visit. The team had to chase down a problem and he kept me informed every step of the way and advised on next steps that were in my best for my last visit. The team had to chase down a problem and he kept me informed every step of the way and advised on next steps that were in my best interests. Couldn’t have been happier with my experience! More

Jeff was very professional and helpful and appreciative of his approach with customers It was a good experience . of his approach with customers It was a good experience . More

My advisor Jeffrey Limthong kept me informed through the process of getting my car serviced and repaired. The tech sending the video showing the issues was a plus and helped in the describing making on wha process of getting my car serviced and repaired. The tech sending the video showing the issues was a plus and helped in the describing making on what repairs were needed. More