Hendrick BMW Northlake

Andrew was awesome! Explained all of my options, great communication, and gave me a brand new loaner car! Explained all of my options, great communication, and gave me a brand new loaner car! More

I was well taken care of by a nice gentleman named Jeff Limthong. He communicated well with me as to timing and costs. He was extremely accommodating. Limthong. He communicated well with me as to timing and costs. He was extremely accommodating. More

Andrew was my service advisor and was so efficient and courteous while my car was at the dealership. He kept me informed and up to date on the status of my service. Very professional. courteous while my car was at the dealership. He kept me informed and up to date on the status of my service. Very professional. More

Starting with the people that answer the phone within the service department they're knowledgeable and professional. I sent two teenage daughters in with two separate vehicles for service and repairs and the service department they're knowledgeable and professional. I sent two teenage daughters in with two separate vehicles for service and repairs and they were treated respectfully. everything is explained by the service advisor Andrew was great and communicating what was going to be done when it was going to be done and potential cost. I received a video, a phone call and an email when the work was completed. He took the time to explain each item thoroughly. More

Jeff with Service at BMW Northlake provides excellent customer service with a high degree of professionalism. Great experience overall! customer service with a high degree of professionalism. Great experience overall! More

Nathan in service exceeded my expectations and went above and beyond to get me in and out of his department! I was running way behind that day and his professionalism is greatly appreciated!! Thank you, Nath and beyond to get me in and out of his department! I was running way behind that day and his professionalism is greatly appreciated!! Thank you, Nathan and Hendrick BMW More

Andrew was a tremendous help with my vehicle. I’ve had a lot of trouble with the car staying charge and needed insight on what to do with my car. Andrew communicated along the way, shared videos I’ve had a lot of trouble with the car staying charge and needed insight on what to do with my car. Andrew communicated along the way, shared videos from the technician, and provided me with the diagnosis for my car with his expert knowledge. I am grateful that I had the opportunity to work with him. He’s friendly, personable, understanding and trustworthy. More

Wanted to give a big thank you to Amanda for providing the best service experience ever! the best service experience ever! More

Amanda provided us with a very respectful and professional experience on our last service appt for our BMW. professional experience on our last service appt for our BMW. More

Jeff Day always provides excellent service. He takes care of the vehicles for our entire family. He takes care of the vehicles for our entire family. More