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Hendrick BMW Northlake

Charlotte, NC

5.0
1,646 Reviews

10720 Northlake Auto Plaza Blvd.

Charlotte, NC

28269

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Showing 1,646 reviews

October 18, 2024

I love this dealership, they are very professional and personal. Jeff Day is awesome !!! He makes sure that all of my service needs are met with ease! Great professional work! More

by Daryl McCullough
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Oct 19, 2024 -

Hendrick BMW Northlake responded

Daryl Mccullough, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

October 17, 2024

I have been a BMW owner for less than a year and have been so pleased with the service I have received when taking my car in for its regular maintenance checks. Top Notch! More

by KBolin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty Cowan
Oct 19, 2024 -

Hendrick BMW Northlake responded

Kbolin, we are very happy we could provide you with a positive experience!

October 17, 2024

Jeff Day remains an outstanding service advisor. Always good to work with him Looking forward to working with him in the future More

by p_delk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Oct 19, 2024 -

Hendrick BMW Northlake responded

P_delk, we are very happy we could provide you with a positive experience!

October 17, 2024

I always have a great experience when I take my car for service at Hendrick BMW. Jeff Day makes is a painless process. More

by Erinlwheatley1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Oct 19, 2024 -

Hendrick BMW Northlake responded

Erinlwheatley1, we are very happy we could provide you with a positive experience!

October 17, 2024

Jeff Day and the team over at Hendrick BMW Northlake are extraordinary. I have a very busy schedule and Jeff works to establish service times that are feasible for me. Perhaps more importantly, Jeff has bee More

by Walter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day, Stefanie Lisa
Oct 19, 2024 -

Hendrick BMW Northlake responded

Walter, we are very happy we could provide you with a positive experience!

October 16, 2024

Service was timely and well done but overly expensive. replacement of pvc hoses was $1500. More

by dthomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Oct 18, 2024 -

Hendrick BMW Northlake responded

Dthomas, thank you for sharing your positive experience!

October 10, 2024

Jeff Day in the service department was awesome! Everyone was super helpful, I highly recommend this dealer More

by hryrdgz
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Oct 13, 2024 -

Hendrick BMW Northlake responded

Hryrdgz, we're glad you had such a wonderful experience with us!

October 09, 2024

I have worked with Jeff Day for years and he has been (still is) spectacular. Jeff is extremely responsive, helpful and provides valuable feedback and insight. Jeff has been my advisor on 5 vehicles rang More

by JD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Oct 13, 2024 -

Hendrick BMW Northlake responded

Jd, thank you for sharing your positive experience!

October 08, 2024

This dealership is par excellent, mainly because of the service department. My service advisor, Jeff Day works with my vehicle like it’s his own. He keeps me abreast of my maintenance schedules as well a More

by irismbattle49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
P.J. Caple, Stefanie Lisa
Oct 12, 2024 -

Hendrick BMW Northlake responded

Irismbattle49, we are very happy we could provide you with a positive experience!

October 07, 2024

Great service even with remodeling going on it was still good experience definitely recommend here More

by ucancallmeleek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff day
Oct 12, 2024 -

Hendrick BMW Northlake responded

Ucancallmeleek, thank you for sharing your positive experience!

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