Hendrick BMW Northlake

My first visit for oil change. A good overall experence with William Guevera. Thank you. A good overall experence with William Guevera. Thank you. More

I’ve had the pleasure of working with JR several times, and he's exceedes expectations every time. He's always accommodating and genuienly focused on providing excellent customer service. He also has great and he's exceedes expectations every time. He's always accommodating and genuienly focused on providing excellent customer service. He also has great food recommendations :) More

Very accommodating. JR my service advisor is fantastic. Always keeping me informed and advising me as to want needed to be done JR my service advisor is fantastic. Always keeping me informed and advising me as to want needed to be done More

I purchased my 2018 BMW X5 from Hendrick BMW Northlake and have used their service department for all my routine service and maintenance since the beginning. I work regularly with JR in the service depart and have used their service department for all my routine service and maintenance since the beginning. I work regularly with JR in the service department for any special needs that I may have. He is always prompt and courteous, and always goes the extra mile to make sure my Service experience is exceptional. I have been so pleased with Hendrick, BMW sales and service, that I purchased a second BMW from them! More

Wonderful service visit. JR is so good at always keeping me informed and updated on the appointment. Always ask for him!! JR is so good at always keeping me informed and updated on the appointment. Always ask for him!! More

It is always a pleasure doing business at HENDRICK BMW NORTHLAKE. Jeff Day is my go-to service advisor. He is always friendly, professional, and attentive. I love how the mechanics share video of recomme NORTHLAKE. Jeff Day is my go-to service advisor. He is always friendly, professional, and attentive. I love how the mechanics share video of recommended maintenance and repairs. My car is always ready when they say it will be too. Plus, it's easy to schedule appointments and arrange for a loaner. I can't say enough good things about my experience. Shout out again to Jeff Day, the mechanics and Parts Manager Rob Pereira. Y'all are a dream team! More

Exceptional service with knowledgeable professionals. Highly recommend for your BMW servicing needs. Special mention for Andrew who assisted me in the servicing department. Highly recommend for your BMW servicing needs. Special mention for Andrew who assisted me in the servicing department. More

All went well for FIRST service for my 2025 X5 thank you! JR was great! JR was great! More

Service could be faster, communication could be better. I had to wait long after my car reached Service for them to even start looking at the vehicle, and there was no communication to keep me posted durin I had to wait long after my car reached Service for them to even start looking at the vehicle, and there was no communication to keep me posted during that period. More

We have been loyal Hendricks customers for years. Andrew has been excellent with all of our family vehicles. No task is too challenging for him! He gets everything done and works with our schedules. Andrew has been excellent with all of our family vehicles. No task is too challenging for him! He gets everything done and works with our schedules. We couldn’t be more pleased with his attention to detail on our vehicles. More