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Hendrick BMW Northlake

Charlotte, NC

5.0
1,662 Reviews

10720 Northlake Auto Plaza Blvd.

Charlotte, NC

28269

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Showing 1,662 reviews

December 10, 2020

Outstanding service! Brad B. was friendly and professional. Every precaution was taken to ensure safety while I was at the dealership. Also appreciate Cat having the loaner car ready for me. Grea More

by shsweatm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cat Thomas
Dec 16, 2020 -

Hendrick BMW Northlake responded

shsweatm, We're so glad your experience with our Service team went so well. Service Advisor, Brad Beard, and Loaner Manager, Cat Thomas, both work hard to ensure your visit is smooth and efficient. Thank you for working with us and for your great feedback. We appreciate your business and thanks for being a valuable member of the Hendrick BMW Northlake family.

December 08, 2020

Exceptional experience! I highly recommend Carl Busby to anyone who is looking for a trustworthy sales associate. Carl and Cameron went above and beyond to make sure I got the best deal and rate for my new More

by Sherry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler, Brian, Cameron
Dec 12, 2020 -

Hendrick BMW Northlake responded

Sherry, We really appreciate the kind accolades regarding our team! We're so glad you enjoyed working with Client Advisor, Carl Busby; Finance Manager, Cameron Ragland and BMW Genius, Tyler Spainhour. Thank you for your business, Sherry, and welcome to the Hendrick BMW Northlake family. Enjoy that gorgeous new car!

December 08, 2020

I was able to schedule a oil change for my x5 online and had an appointment the same day. Vinny C took care of me in a friendly and professional way. I am very satisfied with the service I received! More

by mrsdgonzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinny
Dec 16, 2020 -

Hendrick BMW Northlake responded

mrsdgonzo, Many thanks for your kind review of your Service Advisor, Vinnie Carrieri. Vinnie knows your time is valuable and does his best to provide you with efficient, yet professional, service. We really appreciate your feedback about the ease of scheduling and your subsequent Service visit with us. Thank you for being a valuable member of the Hendrick BMW Northlake family and we hope to work with you again soon!

December 04, 2020

Very professional, efficient and friendly service. I was satisfied and will recommend. All my questions and concerns were addressed. I even received a follow up call as promised to address my concerns. More

by sejarrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Dec 08, 2020 -

Hendrick BMW Northlake responded

sejarrell, Thank you so much for recommending the Service department at Hendrick BMW Northlake. It's great to hear about your positive experience and we're so glad you took the time to share your feedback. We appreciate your business and look forward to having you visit us again soon!

December 03, 2020

I received excellent service from Dan Stowe and Mr. Beard. This is my 8th BMW and I can say that this was the best experience I had buying the car. More

by ivonnelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Dec 04, 2020 -

Hendrick BMW Northlake responded

ivonnelly, There is no better endorsement than your business and your loyalty means everything to us. Thank you for working with us on yet another gorgeous BMW! We're so glad to hear about your wonderful experience with Client Advisor, Dan Stowe, and also Service Advisor, Brad Beard. Both Dan and Brad treat their customers like family and strive to exceed expectations. We really appreciate you taking the time to share your kind review and thank you for being a valuable part of Hendrick BMW Northlake!

November 26, 2020

BMW Northlake was outstanding in providing service for me. Great preparation for my arrival, loaner ready, kept up to date and advised when ready. The video directly from the service bay was a great touch More

by HIckMech
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brain Beard
Dec 01, 2020 -

Hendrick BMW Northlake responded

HickMech, We're thrilled to hear about your wonderful experience with our Service team! We're glad you enjoyed your visit and benefitted from the technician's video. It's a new feature we've adopted and we appreciate the positive feedback. Thank you for your business and welcome to the Hendrick BMW Northlake family!

November 23, 2020

Hendrick BMW Northlake service is very professional. The Hendrick BMW Northlake service is very professional. The team is very friendly, polite and the facility is always clean. You are always greeted prom More

by Dusmar931
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Day, Stefanie Lisa
Nov 28, 2020 -

Hendrick BMW Northlake responded

Dusmar931, We're really glad to hear that you received premium service across the board and we're thrilled with your five star endorsement. Thank you for your business and for your loyalty to Hendrick BMW Northlake. We appreciate you!

November 21, 2020

Wonderful experience at this dealership. Dawson was patient, knowledgeable and professional throughout. The entire staff we dealt with made this a fantastic purchase experience. I would certainly recom More

by Suzanne L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Devore 5 Star
Nov 25, 2020 -

Hendrick BMW Northlake responded

Suzanne, Thank you so much for your wonderful recommendation of Hendrick BMW Northlake and our team. We're thrilled to hear you enjoyed working with Client Advisor, Dawson Bruce, and that you found him to be helpful and that Finance Manager, Jordan Devore, was able to provide a smooth purchasing experience for you. We really appreciate your business, Suzanne, and thank you for the great review. Congrats on your beautiful new car!

November 19, 2020

As always, they were very helpful, friendly and professional. What else can I say? They treated me like a member of their family. I have never been to a car dealership that made me feel so welc More

by dgardner21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Oram, Stefanie Lisa
Nov 20, 2020 -

Hendrick BMW Northlake responded

dgardner21, We appreciate your wonderful recommendation of Hendrick BMW Northlake and our team. We're so glad to hear how welcome you felt and that you were given premium service across the board. Thank you so much for your business and yes, we absolutely do consider you to be part of the family!

Nov 20, 2020 -

dgardner21 responded

Everything I said is true, so you may publish my review openly.

November 18, 2020

I loved the experience! It was so easy and Isaiah was so cooperative and informative! He made my purchasing experience very simple! Love my Buick! More

by hedricksmaiden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaiah Hicklin
Nov 20, 2020 -

Hendrick BMW Northlake responded

hedricksmaiden , Congratulations on your beautiful Buick! Getting a new car is an exciting time and we're so glad you were able to work with Client Advisor, Isaiah Hicklin. Isaiah sincerely cares about his customers and strives to provide a positive and informative purchasing experience. Thank you for trusting us with your business and we welcome you to the Hendrick BMW Northlake family!

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