Hendrick BMW Northlake

I scheduled service for my 740I online and requested a loaner and although when I arrived your system did not show the reserved loaner, the Service team accommodated and went above to ensure I had one. loaner and although when I arrived your system did not show the reserved loaner, the Service team accommodated and went above to ensure I had one. My Service Advisor, James was patient knowledgeable and had good follow through along with the Service Tech who performed and sent service update videos. More

The car was making a noise and the source could not be discovered while there all day. But as usual Matt was very kind and helpful. My fear is that this noise will lead to BIGGER problem that could have b discovered while there all day. But as usual Matt was very kind and helpful. My fear is that this noise will lead to BIGGER problem that could have been prevented. More

Very satisfied Everyone at Northlake BMW was friendly, courteous and efficient. I like the video that was sent to me as a text message during the service. Everyone at Northlake BMW was friendly, courteous and efficient. I like the video that was sent to me as a text message during the service. More

Service Advisor Brad Beard is he best Service Advisor that I have ever delt with. His commitment to making sure you get the best service advice is the best I have eve Brad Beard is he best Service Advisor that I have ever delt with. His commitment to making sure you get the best service advice is the best I have ever had. I have purchased over 7 BMW's. More

The maintenance was good and thorough. I was disappointed the car was not recharged during the three days it was there. Delivery left vehicle battery at less than 4 miles and used a third of a tank of fu the car was not recharged during the three days it was there. Delivery left vehicle battery at less than 4 miles and used a third of a tank of fuel to return. I was notified the car was sitting so low and needed to be charged immediately. I didn’t find out until several hours later when I went to check on it. It was plugged in for charging at that time. More

Extremely satisfied with the friendly & thorough service department who helped me this week. Matt Robinson my service representative and Zach Millard my technician were great to work with. department who helped me this week. Matt Robinson my service representative and Zach Millard my technician were great to work with. More

Standard Service Appointment Fabulous. Everything was taken care of smoothly and efficiently. Problems were explained and advice given on what solution would best suit me. Extr Fabulous. Everything was taken care of smoothly and efficiently. Problems were explained and advice given on what solution would best suit me. Extremely helpful in every way possible. More

AWESOME GROUP THEY ARE ALL VERY PROFESSIONAL AND A GREAT GROUP GREAT FACILITY I WILL BRING THEM A LOT MORE WORK. VERY FAST AND GOOD AT WHAT THEY DO THEY ARE ALL VERY PROFESSIONAL AND A GREAT GROUP GREAT FACILITY I WILL BRING THEM A LOT MORE WORK. VERY FAST AND GOOD AT WHAT THEY DO More

All good, as usual. I don't have a single bad thing to say about this dealership. They have nice, clean, and new loaners for me to use (as long as I book in advance). The I don't have a single bad thing to say about this dealership. They have nice, clean, and new loaners for me to use (as long as I book in advance). The video walk-thru from the service tech is a nice touch as well. Service writers are nice, genuine, and helpful. More

Excellent service and communications. Hendrick BMW Northlake runs like a well-oiled machine. Flawless service. The entire staff works together as a team for a seamless customer experienc Hendrick BMW Northlake runs like a well-oiled machine. Flawless service. The entire staff works together as a team for a seamless customer experience. Facility is top-notch. More