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Hendrick BMW Northlake
Charlotte, NC
1,666 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,666 reviews
May 11, 2020
Timely service appointment. I was able to bring my vehicle in and get it serviced in a timely manner. The service advisor provided good service and made me aware of the status of I was able to bring my vehicle in and get it serviced in a timely manner. The service advisor provided good service and made me aware of the status of my vehicle services. I look forward to getting future work done at the dearlership. Also, after my work was completed one of the sales associates was able to show me a vehicle that I was interested in. Leslie thoroughly described the features and allowed me to take a test drive. Even though I was not ready to make a decision at the time she provided her contact information and mentioned for me to contact her with any further questions or assistance. She was very cordial and made me feel comfortable when communicating with her. More
by ldgeter
Employees Worked With
Brad Beard, Leslie Solomon
May 06, 2020
Outstanding Service I am one who believes in having an automobile serviced by an authorized dealer. As a BMW is indeed a somewhat complex vehicle, Hendrick BMW Northlake I am one who believes in having an automobile serviced by an authorized dealer. As a BMW is indeed a somewhat complex vehicle, Hendrick BMW Northlake is my location for any and all service requirements. I have experienced a most satisfactory relationship with the service function. More
by 9C1John
Employees Worked With
Brad Beard
May 06, 2020
Every time I enter this dealership I am greeted with a smile. Everyone is very accommodating, respectful, and all my requests are fulfilled. I appreciate the text message reminder and text that the vehicl smile. Everyone is very accommodating, respectful, and all my requests are fulfilled. I appreciate the text message reminder and text that the vehicle service was completed. More
by Runnernc
Employees Worked With
Megan and Steve, Stefanie Lisa
May 05, 2020
2020 430i Convertible Cole did an excellent job of keeping me updated on the order of my car and the final purchase was really easy. Thanks so much Cole did an excellent job of keeping me updated on the order of my car and the final purchase was really easy. Thanks so much More
by p_cgraham
Employees Worked With
Cole Benincase
May 02, 2020
Easy, efficient and modern Overall a very pleasant experience at this dealership, I drove an hour and a half out of my way. There is a BMW dealership near me that I refuse to gi Overall a very pleasant experience at this dealership, I drove an hour and a half out of my way. There is a BMW dealership near me that I refuse to give my business to because of the service. BMW Northlake provided a great buying experience for me. One thing that could have been better, after taking delivery of the car I noticed it had not been detailed very well. More
by mon
Employees Worked With
matt short
May 01, 2020
Excellent Customer Service and Product I came to this dealership to buy a BMW X1. Everyone was very professional, polite, honest, and very helpful. I had the best experience and I love my B I came to this dealership to buy a BMW X1. Everyone was very professional, polite, honest, and very helpful. I had the best experience and I love my BMW X1. Highly Recommended! More
by ealberto
Employees Worked With
Ryan, Dawson, and Dwane
April 30, 2020
Recall service Very respectful, attentive and mindful. Had a very good experience. My car was ready within hours and was called promptly to notify me. I also come he Very respectful, attentive and mindful. Had a very good experience. My car was ready within hours and was called promptly to notify me. I also come here frequently to buy parts and have great prices. More
by ReIntegration
Employees Worked With
Brad Beard
April 29, 2020
First Class Even through the Covid-19 virus, They were there to help. Same day service... WOW.... Got me in and fixed the issue and out in a short amount of time Even through the Covid-19 virus, They were there to help. Same day service... WOW.... Got me in and fixed the issue and out in a short amount of time.Thank You. More
by troy.bell
Employees Worked With
Do not remember his name...
April 27, 2020
Excellent service and pleasure doing lease renewal Have been a BMW owner for 20+ years. Most of my purchases and leases have been through Hendrick BMW of Charlotte. Began using Northlake Hendrick BMW a Have been a BMW owner for 20+ years. Most of my purchases and leases have been through Hendrick BMW of Charlotte. Began using Northlake Hendrick BMW about 6 years ago and have been consistently pleased with the service. Just renewed my last lease and everything went very smoothly. Dealt with Chris Cave again. He is very professional and extremely competent. Will continue to use this dealership in the future. More
by Tim
Employees Worked With
Chris Cave, Stefanie Lisa
April 25, 2020
Great experience! Knowledgable sales rep and the buying process was quick and easy. I will recommend Hendrick to friends and family as well as purchase another vehicle from Hendrick BMW. process was quick and easy. I will recommend Hendrick to friends and family as well as purchase another vehicle from Hendrick BMW. More
by Gcombs
Employees Worked With
Dawson Bruce
