Hendrick BMW Northlake

Oil Change I called BMW Tuesday morning to set up a oil change. I have had last three oil changes there. Woman on phone told me to bring car in Wednesday by 6pm I called BMW Tuesday morning to set up a oil change. I have had last three oil changes there. Woman on phone told me to bring car in Wednesday by 6pm and it would be ready following day. I show up Wednesday before 6pm after making car arrangements with wife and kids. They tell me they have no record of appointment and can’t do oil change, and although I just called Hendrick earlier to verify I have one oil change left on my program, BMW says I don’t . I’ve already set up appointment with another Hendrick Dealership who has assured me that I do. Whole situation was very inconvenient. Employees at BMW, although not helpful , were very pleasant and polite as always. More

Awesome Deal and Customer Service I experienced the best customer service ever from Yuri, Shane, and Dawson. Plus the best price ever! Yuri went above and beyond to find the right vehi I experienced the best customer service ever from Yuri, Shane, and Dawson. Plus the best price ever! Yuri went above and beyond to find the right vehicle for me. The entire team stayed late, arrived early, and worked during off days to help me. Shane worked closely with me from start to finish, providing great wisdom during the process. Yuri communicated with me daily and only tried to help, not sell a vehicle. Meaning his focus was on my needs in terms car type and budget. Dawson was very helpful and checked on me during the process and after. Honestly, they treated me like a family member. I did not feel the pressure of car reps trying to sell a vehicle, but more like friends trying to help out. I gained more than a new car , I gained friends who will be my contacts for future car purchases and services for a lifetime. I was so blessed by the entire experience from start to finish. Thank you for being a blessing! Oh, and I love my new car that was purchased at the best price in the state thanks to their help! Many times people assume that the dealership is always more expensive, but I had a different experience. They were able to beat any deal across the state! I still haven't seen a better deal for my car. More

Service Department went above and beyond for me. I was having a problem getting a service appointment with any dealer in the Charlotte are. I walked in and spoke with Eric who set up an appointment I was having a problem getting a service appointment with any dealer in the Charlotte are. I walked in and spoke with Eric who set up an appointment immediately. I brought the car in, the problem was identified and fixed, and they communicated with me throughout the process. My car was fixed in one day, and when I went to pick it up, I dealt with some of the nicest people I have ever met. This is the only dealership for me! More

Great Customer Service! I recently had my car serviced at BMW Northlake. Upon arriving, I was greeted by Antoine Short. He very polite and professional. He was quick to upda I recently had my car serviced at BMW Northlake. Upon arriving, I was greeted by Antoine Short. He very polite and professional. He was quick to update me on the repair status of my vehicle after I dropped it off. And, he had it ready for pickup much earlier than I expected. I really appreciated his customer service. More

Eric Oram = Customer Service Extraordinaire I have taken my vehicles to many service centers over the years and I can say Eric Oram is the most professional, courteous and knowledgeable CSR I ha I have taken my vehicles to many service centers over the years and I can say Eric Oram is the most professional, courteous and knowledgeable CSR I have ever had the pleasure of working with. Peace of mind is knowing the job will be done effectively and efficiently. I will continue to bring every vehicle I own for service to Eric. Job well done Sir. More

Justice Caudell-service representative Justice has been a very thorough and courteous service adviser for our BMW repair needs. We are very pleased with his service and will utilize his se Justice has been a very thorough and courteous service adviser for our BMW repair needs. We are very pleased with his service and will utilize his service again at Northlake BMW. We would definitely recommend him to other BMW owners in need. My husband works for Ingersoll Rand in Davidson with many other BMW owners. Therefore, I'm certain he will share his experience. Justice is definitely an asset to your company. More

Service trip I was met promptly for my scheduled appointment and had decided to wait because a lonner car was not going to be available for a couple weeks so the w I was met promptly for my scheduled appointment and had decided to wait because a lonner car was not going to be available for a couple weeks so the wait was a bit long at 5 hours but there was a good waiting area with drinks and snacks and a desk and internet to keep myself occupied. I would have appreciated more frequent updates with progress but didn’t really expect it to be fast since I had a couple of services required. More

Clutch Issue Matthew Robinson helped me with a clutch issue on my 2018 M3, Not only did he get it fixed for me in just a few days which is amazing considering it w Matthew Robinson helped me with a clutch issue on my 2018 M3, Not only did he get it fixed for me in just a few days which is amazing considering it was over the holidays, but he was also able to get it repaired under warranty. I hope I don't have to see them again outside of service, but I know who I am calling if I do need to. More

Purchase of 2019 BMW 430i I was familiar with the dealership for a short.time. I relocated. to NC a year ago and was glad to find a dealer.close by. I brought my car in for I was familiar with the dealership for a short.time. I relocated. to NC a year ago and was glad to find a dealer.close by. I brought my car in for service a couple times and really liked how the staff treated customers; always smiling and willing to help. I was on my way out after getting my car serviced and I was approached by Carl, in sales. He asked me if I had a salesman I told him no. He handed me his card and and told me to come see him if I was interested in purchasing a new or used vehicle. I decided to come back and take look around. What I like about Carl was he was not pushy, he allowed me to look around, and if I had questions to let him know. I really appreciated that!! He was the best part of my experience. So, if anyone is interested in a vehicle used or new I highly recommend Carl Busby!!! More

Exemplary Service! Very Professional and Courteous. My Service Advisor, Justice, took the time to explain the work that needed doing, and kept me updated throughout. Peggy helped ensure that I felt lik My Service Advisor, Justice, took the time to explain the work that needed doing, and kept me updated throughout. Peggy helped ensure that I felt like a cherished customer, and the quality of the work done on my car was beyond reproach. Hendrick BMW Northlake has earned a happy and loyal customer. More