Hendrick BMW Northlake

I have the The Best Advisor ! We absolutely love Hendricks Northlake. We always receive great service. Eric Oram is our advisor and he is the most helpful most pleasant and friendl We absolutely love Hendricks Northlake. We always receive great service. Eric Oram is our advisor and he is the most helpful most pleasant and friendliest advisor. The customer service is top notch!!! More

X5 service As always Eric is the example of what I expect of a customer service representatative. Not only. Does he ensure the service is in a timely manner, but As always Eric is the example of what I expect of a customer service representatative. Not only. Does he ensure the service is in a timely manner, but he makes us feel as if we are special aadour service is special. Great visit More

Fitst oil change I was very pleased with the service department. The car was clean and I was informed of the service provided. I look forward working with Northlake BM I was very pleased with the service department. The car was clean and I was informed of the service provided. I look forward working with Northlake BMW in the future. More

Great team! Hendrick BMW at Northlake is the best place to take your vehicle for service hands down! The staff are always helpful, knowledgeable and courteous. Th Hendrick BMW at Northlake is the best place to take your vehicle for service hands down! The staff are always helpful, knowledgeable and courteous. The services I've received have been taken care of in the most professional way and done right the first time! More

Hendrick Excellance The service department at Northlake BMW is the best I have ever visited. Service agents are helpful, friendly representatives of the company. I ask The service department at Northlake BMW is the best I have ever visited. Service agents are helpful, friendly representatives of the company. I ask for the same service representative each time I make an appointment. The facilities are clean, welcoming like I have at home. I can work from there in relatively quiet. More

Service beyond ultimate! Eric has always provided great service for my ultimate driving machines, but this last experience goes beyond great. I recently purchased my dream car Eric has always provided great service for my ultimate driving machines, but this last experience goes beyond great. I recently purchased my dream car, a 2017///M6 Competition. I have had three 650i coupes, but this was always the pinnacle for me. After just 500 miles, I got rear ended at a traffic light. I was devastated. After a month and a half at the body shop, I finally got my ///M6 back. I drove it directly to Eric at Northlake to have the control modules and safety systems reset. He and the technician did a thorough exam and informed they had to order some parts from Germany and wanted to check the alignment and exhaust system while they had it. As usual, Eric made sure I had the best courtesy transportation he could provide. He called me on Thanksgiving eve to let me know I could pick it up. When I arrived, he informed me of all the repairs they had completed including an alignment (body shop didn't do it like I was told) and a full inspection of the exhaust system that was impacted during the accident. All was good now and just like new car delivery day, the car had been detailed and was in prestige condition when I drove away. Truly an "Ultimate" service experience! More

Outstanding customer service I felt Eric Oram (service advisor) was more then helpful in servicing my BMW X3. I felt no pressure what so ever in my services and was informed perio I felt Eric Oram (service advisor) was more then helpful in servicing my BMW X3. I felt no pressure what so ever in my services and was informed periodically on the status as work was performed. Would definitely not hesitate in recommending Hendrick BMW of Northlake and Eric to my friends. More

BMW X1 Service and replacement part for recall. Excellent service is always consistent with Eric. Proactive to my needs and always follows up on both service issues and when I have a question that r Excellent service is always consistent with Eric. Proactive to my needs and always follows up on both service issues and when I have a question that relates to sales. More

Personal attention to details.. As always Mr. Eric Oram and the team of parts and service technicians surpassed my expectations. I always trust the aftermarket service of my BMW to H As always Mr. Eric Oram and the team of parts and service technicians surpassed my expectations. I always trust the aftermarket service of my BMW to Hendrick Northlake BMW More