Hendrick BMW Northlake

Excellent customer service and quality workmanship. The Service Advisors are always professional and greet the customers with a helping attitude. Care and attention are given to customers during the sch The Service Advisors are always professional and greet the customers with a helping attitude. Care and attention are given to customers during the scheduling of the appointment until the the keys are handed to you. After which, follow up continues. That sums up the Hendrick,s service experience for me. More

Z4 Service Work Hendrick BMW Northlake is a 1st class organization. In my error I missed my scheduled service appointment. I called for new appointment and was worked Hendrick BMW Northlake is a 1st class organization. In my error I missed my scheduled service appointment. I called for new appointment and was worked into the schedule later same day. Service work was completed in a timely manner. Car was washed and then started with A/C cranked to cold, so initial ride was in total comfort. More

Always get excellent service I started using Hendrick NorthLake this past year when I needed a new tire after a pothole incident. Got in right away. Ever since, I have taken my ul I started using Hendrick NorthLake this past year when I needed a new tire after a pothole incident. Got in right away. Ever since, I have taken my ultimate driving machine for service and repairs. The technicians are excellent and thorough, and my service advisor makes sure I am satisfied. Everyone in the dealership is helpful and friendly, and I trust my vehicle with them completely. More

Top of the Line Service Eric Oram always helps me maintain my BMW with professionalism and integrity. He is candid regarding all aspects that need attending to. I value his p Eric Oram always helps me maintain my BMW with professionalism and integrity. He is candid regarding all aspects that need attending to. I value his practical insights, which help make me plan for my future car needs. He gives BMW service a good name. More

Great and excellent service by Evan Folsom I had to get a new hydraulic control unit installed after my BMW M5 broke down in Charlotte along with new brake pads and rotors. Evan was very accomm I had to get a new hydraulic control unit installed after my BMW M5 broke down in Charlotte along with new brake pads and rotors. Evan was very accommodating especially when it came to me needing to get a rental car fast. He did a great job working with me to get everything fixed and complete in a quick and timely manner. He also helped me out a lot when it came to how much it would cost to get these repairs made. I would recommend him to other customers in a heartbeat. More

"Great Service and Insight" The service adviser was very helpful in letting me know what I thought was needed on my vehicle was not due for another year, saving me money on this The service adviser was very helpful in letting me know what I thought was needed on my vehicle was not due for another year, saving me money on this visit. He suggested completing an upcoming service, since I was already there, which saved me from making another appointment and spending time on an additional visit. Thanks saving me time and money and being so helpful on my recent visit ot Hendrick BMW Northlake. Louise Moore More

Great customer service Mr. Folsom is amazing!! I just moved to NC and was worried about who my service advisor was going to be. Evan really knocked it out the park with his Mr. Folsom is amazing!! I just moved to NC and was worried about who my service advisor was going to be. Evan really knocked it out the park with his customer service! More

Great customer service. Great dealership to work with. Mr. Folsom helped me get in and out in time to make it to work. Great customer service ever received. Great dealership to work with. Mr. Folsom helped me get in and out in time to make it to work. Great customer service ever received. More

Great Service! I've been bringing my BMW to Hendrick Northlake for almost three years and service has been excellent. Evan Folsom is a great service advisor--very k I've been bringing my BMW to Hendrick Northlake for almost three years and service has been excellent. Evan Folsom is a great service advisor--very knowledgeable and excellent follow up. More

Hendrick BMW Northlake Rocks! Rob Roy was our salesman and he was very helpful and knows his product well. He was friendly, knowledgeable and got me the car I wanted! He showed m Rob Roy was our salesman and he was very helpful and knows his product well. He was friendly, knowledgeable and got me the car I wanted! He showed me everything about the car and even got me set up with SiriusXM while I was there. I would highly recommend Rob and the staff a Hendrick BMW Northlake! More