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Hendrick BMW Northlake

Charlotte, NC

5.0
1,672 Reviews

10720 Northlake Auto Plaza Blvd.

Charlotte, NC

28269

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Showing 1,672 reviews

March 31, 2017

GOOD CUSTOMER SERVICE VERY GOOD CUSTOMER SERVICE WHEN YOU NEED IT. LOOKING FOWARD TO WORK WITH THEM IN THE NEAR FUTURE. THANKS HENDRICK BMW NORTHLAKE, # EXCELLENT COFFEE AN More

by BOBBY123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BRAD, BEARD
May 30, 2017 -

Hendrick BMW Northlake responded

BOBBY123, We're so glad you received good customer service while working with the Hendrick BMW Northlake team! We look forward to sharing more great coffee and snacks with you soon!

March 24, 2017

Hendrick BMW Northlake Excellent customer service from start to finish. Great experience, highly recommend. Great follow up from Service Rep and scheduling department. Ea More

by Jay S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Oram
May 31, 2017 -

Hendrick BMW Northlake responded

Jay S, We appreciate your great review regarding your visit to Hendrick BMW Northlake. Our team strives to make your experience smooth and easy every time. Thanks for your feedback and we look forward to seeing you again in the future.

March 17, 2017

Eric Oram is great! I realized a huge nail had punctured my tire, shortly before I had to pick my daughter from school. Hendrick BMW Northlake was fantastic in getting me More

by Lknbmw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Oram
Aug 24, 2021 -

Hendrick BMW Northlake responded

Lknbmw, Thank you for entrusting us with your business!

March 05, 2017

Wonderful Prompt attention to my needs! Courteous and friendly. Excellent coffee and snacks while you wait! Service rep was also attentive and professional . More

by Bean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Non applicable
Aug 24, 2021 -

Hendrick BMW Northlake responded

Bean, Thank you for entrusting us with your business!

March 04, 2017

Second Oil Change Every part of my experience was acceptional... from the greeting at the drop off of my car to the Service Associate to the loaner vehicle... I will al More

by Jkeybmw1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Aug 24, 2021 -

Hendrick BMW Northlake responded

Jkeybmw1, Thank you for entrusting us with your business!

February 14, 2017

Servic Manager helped fix the issue. Thank you Joey Civali for taking the time too call. I only wish I could have talked with you 3 months ago. Joey and Evan helped create a pleasant atmo More

by Jshampo8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Civali and Evan.
Aug 24, 2021 -

Hendrick BMW Northlake responded

jshampo8, Thank you for entrusting us with your business!

Aug 24, 2021 -

Jshampo8 responded

Upon that I will not take my BMW X3 back to Hendrick I went in for a simple battery change $4,000 later still having issues I am done with a BMW

January 04, 2017

I have the The Best Advisor ! We absolutely love Hendricks Northlake. We always receive great service. Eric Oram is our advisor and he is the most helpful most pleasant and friendl More

by Bmw525
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric oram
Aug 24, 2021 -

Hendrick BMW Northlake responded

bmw525, Thank you for entrusting us with your business!

January 02, 2017

X5 service As always Eric is the example of what I expect of a customer service representatative. Not only. Does he ensure the service is in a timely manner, but More

by Oscare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric, other members of Service Staff
Aug 24, 2021 -

Hendrick BMW Northlake responded

Oscare, Thank you for entrusting us with your business!

January 01, 2017

Fitst oil change I was very pleased with the service department. The car was clean and I was informed of the service provided. I look forward working with Northlake BM More

by Big123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Beard
Aug 24, 2021 -

Hendrick BMW Northlake responded

Big123, Thank you for entrusting us with your business!

December 13, 2016

Great team! Hendrick BMW at Northlake is the best place to take your vehicle for service hands down! The staff are always helpful, knowledgeable and courteous. Th More

by Patrick08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad
Aug 24, 2021 -

Hendrick BMW Northlake responded

Patrick08, Thank you for entrusting us with your business!

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