Hendrick BMW Northlake

Hendrick Excellance The service department at Northlake BMW is the best I have ever visited. Service agents are helpful, friendly representatives of the company. I ask The service department at Northlake BMW is the best I have ever visited. Service agents are helpful, friendly representatives of the company. I ask for the same service representative each time I make an appointment. The facilities are clean, welcoming like I have at home. I can work from there in relatively quiet. More

Service beyond ultimate! Eric has always provided great service for my ultimate driving machines, but this last experience goes beyond great. I recently purchased my dream car Eric has always provided great service for my ultimate driving machines, but this last experience goes beyond great. I recently purchased my dream car, a 2017///M6 Competition. I have had three 650i coupes, but this was always the pinnacle for me. After just 500 miles, I got rear ended at a traffic light. I was devastated. After a month and a half at the body shop, I finally got my ///M6 back. I drove it directly to Eric at Northlake to have the control modules and safety systems reset. He and the technician did a thorough exam and informed they had to order some parts from Germany and wanted to check the alignment and exhaust system while they had it. As usual, Eric made sure I had the best courtesy transportation he could provide. He called me on Thanksgiving eve to let me know I could pick it up. When I arrived, he informed me of all the repairs they had completed including an alignment (body shop didn't do it like I was told) and a full inspection of the exhaust system that was impacted during the accident. All was good now and just like new car delivery day, the car had been detailed and was in prestige condition when I drove away. Truly an "Ultimate" service experience! More

Outstanding customer service I felt Eric Oram (service advisor) was more then helpful in servicing my BMW X3. I felt no pressure what so ever in my services and was informed perio I felt Eric Oram (service advisor) was more then helpful in servicing my BMW X3. I felt no pressure what so ever in my services and was informed periodically on the status as work was performed. Would definitely not hesitate in recommending Hendrick BMW of Northlake and Eric to my friends. More

BMW X1 Service and replacement part for recall. Excellent service is always consistent with Eric. Proactive to my needs and always follows up on both service issues and when I have a question that r Excellent service is always consistent with Eric. Proactive to my needs and always follows up on both service issues and when I have a question that relates to sales. More

Personal attention to details.. As always Mr. Eric Oram and the team of parts and service technicians surpassed my expectations. I always trust the aftermarket service of my BMW to H As always Mr. Eric Oram and the team of parts and service technicians surpassed my expectations. I always trust the aftermarket service of my BMW to Hendrick Northlake BMW More

Relaxing, Time Efficient and Accurate work performed Worth the drive from Statesville, NC! My drive home, I could feel the difference in the drive and felt safe driving my car after service. My mother Worth the drive from Statesville, NC! My drive home, I could feel the difference in the drive and felt safe driving my car after service. My mother appreciated the car wash! More

Oil Change on my Honda Hrv They did a great job. They completed the service in a timely manner and returned my vehicle shiny and clean. I will definitely continue to use them t They did a great job. They completed the service in a timely manner and returned my vehicle shiny and clean. I will definitely continue to use them to service my vehicle. More

Outstanding service experience! Evan Folsom addressed my concerns and gave me a loaner vehicle while my BMW was being repaired. Outstanding service experience and I look forward to t Evan Folsom addressed my concerns and gave me a loaner vehicle while my BMW was being repaired. Outstanding service experience and I look forward to the next service. More

service excellent service clean car very pleased show room very nice lounge was neat also plenty of snacks and coffee while waiting. visit was for the service excellent service clean car very pleased show room very nice lounge was neat also plenty of snacks and coffee while waiting. visit was for the service as indicated More