Hendrick BMW Northlake

Back in August 2013 I stopped in to look at BMW X3 and X1. I talked to and worked with Shannon Hubert. He immediately made me feel comfortable not pressuring me. He answered all my questions and took me o X1. I talked to and worked with Shannon Hubert. He immediately made me feel comfortable not pressuring me. He answered all my questions and took me out on a test drive of both cars. I explained my intent to buy in the spring of 2014 and he was respectful of my decision. Over the next 4 months he would leave me vm letting me know when an X1 or X3 was available. Fast forward.... Two weeks ago I went to the dealership because I was ready to buy. Shannon was awesome. He took care of me and made my purchasing experience painless. In fact, he helped me make the decision to purchase a great 2013 loaner X1. He has also taken the time to follow u with me to make sure I was happy with my purchase and answer and questions I may have. Shannon is a true asset to your organization. More

I set up an appointment yesterday to see a CPO 5 series today at 1:30 Savannah at the Northlake location. She let me know that the car was at the Charlotte location but would be delivered to the Northlake today at 1:30 Savannah at the Northlake location. She let me know that the car was at the Charlotte location but would be delivered to the Northlake dealership in time for my appointment. It was very important that I let them know if I was going to be late or cancel as I will be meeting with a "manager" and that they work on an appointment basis. Savannah called not once but TWICE this morning to confirm my appointment. I walked in at right at 1:30 and no one seemed to know why I was there. They were looking for a sales person to help me and introduced me to Dane. I let them know I was there to see a specific car and they had me sit in an office for 15 minutes while they scrambled. Dane and Matthew both let me know that they had just gotten off the phone with the service department in Charlotte. The car was "just about ready" and they could have it in Northlake in about 40 minutes. I told them I'd be back to see the car today so, please have it delivered. Dane called me about 40 minutes later to let me know that the car will be in the shop until Tuesday and he'd call me to let me know when to come look at it. I have wasted half of my day dealing with these people. It does not appear that they have much internal communications and even more troublesome - are not completely honest. I would drive much further to buy a BMW - steer clear... More

Purchased a pre-owned 2012 BMW 328I from Raj Patel at BMW Northlake. I came in two weeks ago looking for my wife a birthday bmw but was unsure which would fit her driving patterns. After the education o BMW Northlake. I came in two weeks ago looking for my wife a birthday bmw but was unsure which would fit her driving patterns. After the education of features on the lot, we came in and looked at cars across Hendricks network of dealerships. After narrowing down what we thought we would like, they let us take it for an extended period to test drive on our own. We ended up spending more $ than originally planning which is a great thing. Instead of "liking"the car because it was what we asked for...we ended up "loving" it because it absolutely fits us. We worked with Greg through the finance process and he was very helpful and nice for the full 2 weeks of shopping as he matched us up with a loan. This dealership is top notch and we will definitely be back to give them another shot at earning our business on a bmw again! Oh...and we had a 2 year old and 4 year old with us throu the whole process so the snacks and drinks were extremely helpful. More