Hendrick BMW Northlake

I have had a very good experience working with Jeffrey Limthong as my service advisor for the past couple of years. He has been respectful and patient while explaining the service / repair needed for my v Limthong as my service advisor for the past couple of years. He has been respectful and patient while explaining the service / repair needed for my vehicle, even when I question the need for a repair or disagree on what needs to be done. He has been great with his communications and ensures that I am up-to-date with the status of my vehicle. He genuinely shows interest to help me out as a customer. More

Jeff Day was a great customer service representative for me when I had my car serviced. He was very kind and informative about my vehicle. me when I had my car serviced. He was very kind and informative about my vehicle. More

I’ve brought my vehicle to this location twice and have had the pleasure of working with Ty Cowan on both occasions. She is very personable, attentive and makes sure that all my needs are met. Waiting ar had the pleasure of working with Ty Cowan on both occasions. She is very personable, attentive and makes sure that all my needs are met. Waiting area is quiet and clean. Staff is always pleasant. A+ rating! More

I purchased an X3 in Jan for my wife and a 330i in Feb for myself. The sales experience was tremendous- knowledgeable, straightforward and fair. A special thanks and kudos to my salesman. Ligon Washington for myself. The sales experience was tremendous- knowledgeable, straightforward and fair. A special thanks and kudos to my salesman. Ligon Washington. The service department is also outstanding. My service manager, Jeff Day, is the best. He has helped me with a couple of minor recalls, has explained some vehicle operational questions that I was not familiar with and has sourced some repairs on minor damage to interior trim that I caused. This has been my first experience with Hendrick and definitely will not be my last. More

Service and Service Advisor JR are wonderful to work with. Above and Beyond experience shows through in his work! with. Above and Beyond experience shows through in his work! More

Michael , our salesperson was so great and helpful. Carl helped immensely as well. Jason, the sales manager worked with us on the car too. Such a great experience with Hendrick BMW Northlake, can't Carl helped immensely as well. Jason, the sales manager worked with us on the car too. Such a great experience with Hendrick BMW Northlake, can't say how much me and my daughter appreciate these guys. It's even better because we bought a used vehicle for her and it was in incredible shape. So happy with the purchase and the help these guys gave to me and my daughter. I highly recommend them. More

I’ve been working with Amanda Bradshaw at Hendrick BMW Northlake for almost four years, and she continues to deliver outstanding service every time. I just picked up my car from service yesterday, and as Northlake for almost four years, and she continues to deliver outstanding service every time. I just picked up my car from service yesterday, and as always, everything was handled flawlessly. Amanda is professional, communicative, and truly goes above and beyond to ensure a smooth experience. She keeps me informed every step of the way and takes the stress out of car maintenance. It’s rare to find someone so consistent, knowledgeable, and genuinely caring. If you’re looking for a service advisor you can trust, Amanda is the one to see! More

My service advisor was Ty Cowen and she went out of her way to help me when I brought in my 2022 BMW X5. Would definitely recommend her. Very friendly and kind. way to help me when I brought in my 2022 BMW X5. Would definitely recommend her. Very friendly and kind. More

Shoutout to Northlake BMW and my service rep Ty Cowan. Had a great experience with their customer service team today. From start to finish, everyone was professional, attentive, and made the entire proc Had a great experience with their customer service team today. From start to finish, everyone was professional, attentive, and made the entire process smooth and stress-free. It’s rare to find a team that truly goes the extra mile, thank you for making it easy! Stop by and check them out. They never disappoint.. More

Just purchased a 2021 X1. Carl Busby was very professional and guided me through the process. Very helpful and I definitely would consider working with Carl in the future sh Carl Busby was very professional and guided me through the process. Very helpful and I definitely would consider working with Carl in the future should I decide to purchase again. He was great to work with!! More