Hendrick BMW Northlake

I had a great experience at BMW Northlake! I came in with a broken windshield and was immediately taken care of by my service advisor JR, who was extremely helpful, knowledgeable, and professi I came in with a broken windshield and was immediately taken care of by my service advisor JR, who was extremely helpful, knowledgeable, and professional throughout the entire process. He explained everything clearly, kept me updated, and made sure the whole experience was smooth and stress-free. What really impressed me was how fast the turnaround was. I dropped my car off and had it back the very next day, good as new! The quality of service and attention to detail was exactly what you’d expect from BMW. I highly recommend BMW Northlake for any service needs especially JR. Top-tier customer care and efficiency all the way. More

JR has been our service advisor a few times now and always provides excellent service! He always remembers my name and greets me with a friendly face! always provides excellent service! He always remembers my name and greets me with a friendly face! More

Jeffrey L. was a big help with my car appointment! Very friendly and the service was great. was a big help with my car appointment! Very friendly and the service was great. More

I visited the service department at this dealership recently and my experience was amazing. Jeff Limthong was my service advisor and he curated a stress free experience. We were in constant communicati recently and my experience was amazing. Jeff Limthong was my service advisor and he curated a stress free experience. We were in constant communication with updates on my vehicle and he made sure everything went smooth. My experience with Marqui White was also amazing as he helped to get me the perfect loaner vehicle and assisted which problem solving when an issue arose! Big shoutout to this dealership for having an amazing staff. More

Amanda Bradshaw was great. 10/10. Best place for service. No problems. On time work and done right. 10/10. Best place for service. No problems. On time work and done right. More

The service was great. Super fast. Will definitely do business with you again. Did a fantastic job Super fast. Will definitely do business with you again. Did a fantastic job More

Andrew continues to do an awesome job with assisting me with completing maintenance and repairs on my vehicle. The communication is excellent and access to loaner vehicle is effortless. The professional cu with completing maintenance and repairs on my vehicle. The communication is excellent and access to loaner vehicle is effortless. The professional customer services is above and beyond for the entire staff. There is always someone available to help or they check your status periodically. More

The first oil change for our 2025 X5 M60i was due, and scheduling it through the BMW app was an absolute breeze. I was fortunate to have Andrew Johnson as my Service Advisor! He was exceptionally professi scheduling it through the BMW app was an absolute breeze. I was fortunate to have Andrew Johnson as my Service Advisor! He was exceptionally professional and clearly explained everything that would be done during the service. This was, by far, the best service appointment I've ever had. Andrew was a pleasure to work with and reaffirmed our decision to purchase our X5 from Hendrick BMW Northlake! More

Northlake BMW always takes great care of me when I arrive. I recently had to come by for a service visit to have my front brakes worked on and an oil change. As always Andrew provided exceptional serv arrive. I recently had to come by for a service visit to have my front brakes worked on and an oil change. As always Andrew provided exceptional service. He always answers my questions and ensures that I’m comfortable until my vehicle is repaired. Most importantly, Andrew always has the most positive attitude! Keep up the great work! More

All I can say is fantastic dealership. I recently experienced a mechanical failure 1500 miles from home. On Friday evening after hours. The service team responded amazingly and got me o I recently experienced a mechanical failure 1500 miles from home. On Friday evening after hours. The service team responded amazingly and got me on my way and back on the road as soon as possible on Monday. A big shout out to Andrew Johnson in service for making this happen and also Amanda for teeing it up after hours on a Friday night. Very happy and just a fantastic response. A very pleased BMW owner. Thank you Hendrick organization More