
Hendrick BMW Northlake
Charlotte, NC
Filter Reviews by Keyword
By Type
Showing 1,711 reviews
Cole was amazing from start to finish. He kept me updated throughout the process and made everything so easy. Highly recommend seeing Cole if you’re looking for a BMW. He kept me updated throughout the process and made everything so easy. Highly recommend seeing Cole if you’re looking for a BMW. More
Have been using Hendrick BMW Northlake for a couple of years now and very satisfied with the services. Andrew is super helpful and knowledgeable. He is always prompt with communication and provides amazin years now and very satisfied with the services. Andrew is super helpful and knowledgeable. He is always prompt with communication and provides amazing service experience. Highly recommended! More
Great customer service! Amanda Bradshaw always takes great care of my car service needs and goes above and beyond to get me in and out! Amanda Bradshaw always takes great care of my car service needs and goes above and beyond to get me in and out! More
Amanda Bradshaw at Hendrick BMW Northlake went above and beyond with customer service today. She truly heard my concerns about car repairs and/recommendations along with asdociated costs. Amanda collaborat beyond with customer service today. She truly heard my concerns about car repairs and/recommendations along with asdociated costs. Amanda collaborated with her team to ensure that I left dealership with a smile on my face and a major issue fixed! She truly calmed my nerves today! Thanks again! More
I can’t say enough great things about Amanda Bradshaw at Hendrick BMW Northlake! For the past four years, she has consistently provided me with nothing short of outstanding service. Every visit, Amanda g at Hendrick BMW Northlake! For the past four years, she has consistently provided me with nothing short of outstanding service. Every visit, Amanda goes above and beyond to ensure I’m fully informed, comfortable, and confident in the care my vehicle is receiving. She takes the time to explain everything clearly, always making sure I understand what’s needed to keep my BMW running in top condition. Her professionalism, kindness, and attention to detail make all the difference—and it's exactly why I continue to trust her and this location. Amanda is truly exceptional at what she does, and I am so grateful to have her as my service specialist. Thank you, Amanda, for always making my experience seamless and stress-free. You’re simply amazing! More
I had a great experience at BMW Northlake! I came in with a broken windshield and was immediately taken care of by my service advisor JR, who was extremely helpful, knowledgeable, and professi I came in with a broken windshield and was immediately taken care of by my service advisor JR, who was extremely helpful, knowledgeable, and professional throughout the entire process. He explained everything clearly, kept me updated, and made sure the whole experience was smooth and stress-free. What really impressed me was how fast the turnaround was. I dropped my car off and had it back the very next day, good as new! The quality of service and attention to detail was exactly what you’d expect from BMW. I highly recommend BMW Northlake for any service needs especially JR. Top-tier customer care and efficiency all the way. More
JR has been our service advisor a few times now and always provides excellent service! He always remembers my name and greets me with a friendly face! always provides excellent service! He always remembers my name and greets me with a friendly face! More