Hendrick BMW Northlake

Wow. Jeff Limthong was THE BEST to work with. When my 2023 BMW X1 malfunctioned due to a faulty software update, the schedulers at BMW Northlake repeatedl Jeff Limthong was THE BEST to work with. When my 2023 BMW X1 malfunctioned due to a faulty software update, the schedulers at BMW Northlake repeatedly put me through to Autoguard, where I was going to have to pay for a tow. But once I got on the line with Jeff, my experience took a 180 turn. Jeff was so calm and helpful. He directed me to BMW Roadside Assistance, which covered my tow, called an Uber for me, stayed in touch as my problem was being diagnosed, and made me happy to be a BMW owner, which was not the case when I was uncertain what was wrong and how I was going to get my car to the dealership. Jeff is friendly, knowledgeable, and beyond helpful. He turned a bad day into a great one! More

Absolutely amazing service when I get my car serviced at this particular BMW. The person to go to is Jeffery Limthong! He will make sure you are taken care of. this particular BMW. The person to go to is Jeffery Limthong! He will make sure you are taken care of. More

Jeff Limthong was really great and he kept me posted all thoughts out the repairs of my car. He was very professional and thoughtful. thoughts out the repairs of my car. He was very professional and thoughtful. More

Ty Cowan was simply remarkable to us. She provided exceptional customer service, was super empathetic, and very friendly. I recommend that her employer gives Ms Cowan at least a 20.00 rai She provided exceptional customer service, was super empathetic, and very friendly. I recommend that her employer gives Ms Cowan at least a 20.00 raise…👏🏼👏🏻 More

Jeff Day took care of me during my visit. He firstly assured me that they would take care of my little issue on my new X1 model. He arranged me quickly and fixed promptly The issue I crea He firstly assured me that they would take care of my little issue on my new X1 model. He arranged me quickly and fixed promptly The issue I created. Very cordial and professional. More

Ty was very pleasant and helpful towards me while at the dealership. Would recommend for any one to have their vehicle worked on . dealership. Would recommend for any one to have their vehicle worked on . More

Lee was great! He was not too pushy. He was very knowledgeable and super friendly! He was not too pushy. He was very knowledgeable and super friendly! More

Jeffery Limthong was great and the service was impeccable when I came in for a recall. The service was quick and easy and they met every one of my needs. when I came in for a recall. The service was quick and easy and they met every one of my needs. More

Jeff Day is always helpful. I can get in for service and out in a reasonable time. PJ is also helpful. I can get in for service and out in a reasonable time. PJ is also helpful. More

Have been a customer for 10+ years, and have always had excellent service. Jeff Day has always been pleasant, helpful and attentive to service our vehicles. excellent service. Jeff Day has always been pleasant, helpful and attentive to service our vehicles. More