Hendrick BMW Northlake

I bought a M5 from this location. I bought it here hoping my vehicle would have a proper place to be maintenanced. I ran into a few known issues with the vehicle year and model. I wa I bought it here hoping my vehicle would have a proper place to be maintenanced. I ran into a few known issues with the vehicle year and model. I was starting to wonder if I made a mistake with the vehicle. Luckily, I was introduced to Andrew Johnson in their service department. It has been a blessing having him to contact. Having him as my advisor makes it feel like I have a more personal experience than speaking with a different person every time. The manager Chris is also amazing. I have been able to reach out to Andrew with questions to get answers from a professional and take care of my car properly. His customer service is ideal and he takes his job seriously. I'm in a M car group who told me they have future visits planned. I told then they can't go wrong w the service here and ask for Andrew because he knows his stuff. It has been a great experience thanks to Chris, Andrew, and the rest of the service team. More

Shane made getting a deal done quick and simple. Great knowledge of the vehicles and process. Great knowledge of the vehicles and process. More

Shane Weaver helped me from start to finish on my new X6. He called within minutes of me building the car online and was extremely responsive all the way through delivery. Great experience! He called within minutes of me building the car online and was extremely responsive all the way through delivery. Great experience! More

Andrew Johnson is the very best advisor! ! I highly recommend Andrew for any of your BMW maintenance. He’s very knowledgeable and very trustworthy!! ! I highly recommend Andrew for any of your BMW maintenance. He’s very knowledgeable and very trustworthy!! More

Great place to do business and receive awesome service. We have been dealing with this location for 10 years We have been dealing with this location for 10 years More

Buying out a lease has never been easier. Shane Weaver makes the magic happen and fast! Thanks for the great service! Shane Weaver makes the magic happen and fast! Thanks for the great service! More

Professional staff, conveniently located and experienced technicians. Really like my service representative named Jeff Day. technicians. Really like my service representative named Jeff Day. More

Ty was awesome. Very personable and friendly. Gave time updates on status of my car. Very personable and friendly. Gave time updates on status of my car. More

Jeff Day is a fantastic service advisor who always puts our interests before those of the dealership. Definitely a go-to person. our interests before those of the dealership. Definitely a go-to person. More

Jeff Day was my advisor and he did a great job explaining everything and being accurate on the amount of time it would take to fix the issues and price it would cost. Ray P everything and being accurate on the amount of time it would take to fix the issues and price it would cost. Ray P More