Hendrick BMW Northlake

My first experience with the dealership and it was an excellent one. I noticed a small piece of rubber molding was loose and called the service center at 11:00 am and was able to get an appointment for excellent one. I noticed a small piece of rubber molding was loose and called the service center at 11:00 am and was able to get an appointment for that day at 11:30 am! From the appointment setter to Andrew in service my experience was prompt, professional, as promised and seamless. More

I bought my BMW in 2018. I have always had the most expeditious, courteous and knowledgeable service advisors. Andrew Johnson has been my service advisor for the past two y I have always had the most expeditious, courteous and knowledgeable service advisors. Andrew Johnson has been my service advisor for the past two years, and he is awesome! He always knows the answers to my questions and helps guide me through the service process. I am completely satisfied with my experience at Hendrick BMW Northlake More

Very smooth and efficient service visit. Ty Cowan and the whole team was amazing. Very satisfied! Ty Cowan and the whole team was amazing. Very satisfied! More

The service department and Jeffrey Limthong in particular took great care of me. Quick, caring, no pressure, but thorough. Getting a car serviced has no right being so easy and pleasurable. took great care of me. Quick, caring, no pressure, but thorough. Getting a car serviced has no right being so easy and pleasurable. More

My experience with Jeffrey Limthong was so smooth and stress free. He even let me know of some outstanding recalls I wasn’t aware of. 10/10 stress free. He even let me know of some outstanding recalls I wasn’t aware of. 10/10 More

I came in on Friday looking for a new vehicle and Lee immediately stepped in and took care of me from start to finish!! I'd recommend him and this dealership to anyone looking for a new vehicle! immediately stepped in and took care of me from start to finish!! I'd recommend him and this dealership to anyone looking for a new vehicle! More

Exceptional service is a given for a BMW. That’s part of the premium we pay for these excellent machines. I’ve been using Hendrick for 5 years and two vehicles. They never disappoint. That’s part of the premium we pay for these excellent machines. I’ve been using Hendrick for 5 years and two vehicles. They never disappoint. More

Ty did a great job with helping me get my 320i repairs. She was very informative, professional, and extremely knowledgeable. She also made my trip to the dealership personable. I would recommend her for an She was very informative, professional, and extremely knowledgeable. She also made my trip to the dealership personable. I would recommend her for any new or returning customers! More

Andrew was our service rep and he was great. Explained repairs that needed to be made and helped arrange transportation when I had to leave my car unexpectedly. Very very helpful! Explained repairs that needed to be made and helped arrange transportation when I had to leave my car unexpectedly. Very very helpful! More

Ty is an incredible service advisor. Her customer service and ability to answer questions is outstanding!! Thanks so much for a great experience at BMW Northlake. Her customer service and ability to answer questions is outstanding!! Thanks so much for a great experience at BMW Northlake. More