Hendrick BMW Northlake

This was my first visit to BMW Northlake for a recall on my BMW X3. I worked with Jeff Day in Service. He was very professional, friendly, and was considerate of my time. I was pleasantly surprised that my my BMW X3. I worked with Jeff Day in Service. He was very professional, friendly, and was considerate of my time. I was pleasantly surprised that my service was completed in half the time that I was given. I was impressed how thorough Jeff was to look through past history on my used car, he let me know that I was still due complimentary service under the warranty, which I would not have known, had I not not brought my car to BMW Northlake BMW. I had a great experience and would recommend Jeff Day and BMW Northlake. More

"Jr. Friendly provides excellent service and takes great care of our vehicle. The customer service is top-notch, and they always go above and beyond to en Friendly provides excellent service and takes great care of our vehicle. The customer service is top-notch, and they always go above and beyond to ensure everything is handled smoothly. Highly recommend!" More

Let me give you two letters to sum up my experience. -JR. His Customer Service is exceptional. This was the first time in the long time that I visited the Northlake Location. Now, I am super impressed -JR. His Customer Service is exceptional. This was the first time in the long time that I visited the Northlake Location. Now, I am super impressed and I will be back. JR is great and definitely an asset to this dealership/ company. More

JR provided excellent customer service. He’s friendly, knowledgeable and answered all of my questions. I definitely recommend JR and team for all of your service needs! He’s friendly, knowledgeable and answered all of my questions. I definitely recommend JR and team for all of your service needs! More

Brandon and Jason were great made the experience easy and painless would recommend them 100 percent. painless would recommend them 100 percent. More

The reason why I keep coming back is PJ, JR, and Cave. They know what good customer service means. Bmw Northlake is lucky to have these employees. They know what good customer service means. Bmw Northlake is lucky to have these employees. More

Jeffrey has been great, he has heard me patiently and later after diagnosis, explained me the problems what my car needs immediate attention, and got my car serviced in time that he has promised! I’d go later after diagnosis, explained me the problems what my car needs immediate attention, and got my car serviced in time that he has promised! I’d go to him everytime I go to the dealership! Thanks Jeffrey L! More

Ty was awesome! Very kind, patient and informative. Made the experience as seamless as possible Very kind, patient and informative. Made the experience as seamless as possible More

Mr. Hicklin is the best salesperson! This is the second car I have purchased from Issiah Hicklin. car I have purchased from Issiah Hicklin. More

Isaiah Hicklin and the whole team at Hendrick BMW Northlake made the car buying process easy. No games, no gotcha moment. It was a nice change in pace from other dealership experiences I’ve had Northlake made the car buying process easy. No games, no gotcha moment. It was a nice change in pace from other dealership experiences I’ve had More