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Hendrick BMW Northlake

Charlotte, NC

5.0
1,661 Reviews

10720 Northlake Auto Plaza Blvd.

Charlotte, NC

28269

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Showing 1,661 reviews

March 15, 2025

Brandon and Jason were great made the experience easy and painless would recommend them 100 percent. More

by richie123_richard
Recommend Dealer
Yes
Employees Worked With
Brandon Andes, Jason Baldridge, Stefanie Lisa
Mar 18, 2025 -

Hendrick BMW Northlake responded

Richie123_richard, thank you for sharing your positive experience!

March 15, 2025

The reason why I keep coming back is PJ, JR, and Cave. They know what good customer service means. Bmw Northlake is lucky to have these employees. More

by cafebens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peggy (PJ), JR, Chris Cave
Mar 18, 2025 -

Hendrick BMW Northlake responded

Cafebens, we are very happy we could provide you with a positive experience!

March 14, 2025

Jeffrey has been great, he has heard me patiently and later after diagnosis, explained me the problems what my car needs immediate attention, and got my car serviced in time that he has promised! I’d go More

by Steve D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Limthong
Mar 17, 2025 -

Hendrick BMW Northlake responded

Steve D, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

March 14, 2025

Ty was awesome! Very kind, patient and informative. Made the experience as seamless as possible More

by kjcurry27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty
Mar 17, 2025 -

Hendrick BMW Northlake responded

Kjcurry27, we are very happy we could provide you with a positive experience!

March 13, 2025

Mr. Hicklin is the best salesperson! This is the second car I have purchased from Issiah Hicklin. More

by Jmsutton
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Isaiah Hicklin
Mar 15, 2025 -

Hendrick BMW Northlake responded

Jmsutton, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

March 13, 2025

Isaiah Hicklin and the whole team at Hendrick BMW Northlake made the car buying process easy. No games, no gotcha moment. It was a nice change in pace from other dealership experiences I’ve had More

by apreally
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee Brown
Mar 15, 2025 -

Hendrick BMW Northlake responded

Apreally, thank you for sharing your positive experience!

March 12, 2025

Hendrick is top tier service. I work with Jeff Day and the experience is effortless every time. The videos are consistently informative and thorough. The work is of the highest ca More

by Crodriguez1a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day, Stefanie Lisa
Mar 14, 2025 -

Hendrick BMW Northlake responded

Crodriguez1a, we are very happy we could provide you with a positive experience!

March 10, 2025

Been taking my car here for repairs and service. I specifically requested Ty Cowan because she was so attentive and made me feel comfortable about everything. She was also really knowledgeable about More

by Lynell722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty Cowan
Mar 11, 2025 -

Hendrick BMW Northlake responded

Lynell722, we are very happy we could provide you with a positive experience!

March 10, 2025

Ty Cowan is great to work with. She made sure the parts were ordered, loaner vehicle available and all work was done timely and with quality. More

by TandJK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty Cowan
Mar 11, 2025 -

Hendrick BMW Northlake responded

Tandjk, thank you for your kind words and this wonderful review!

March 10, 2025

We are really happy with the service provided. Jeff Day greets us, keeps us informed throughout the service, follows up and in general is great to work with. We even receive a video of inspectio More

by sbsteelers53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Mar 11, 2025 -

Hendrick BMW Northlake responded

Sbsteelers53, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

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