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Hendrick BMW Northlake

Charlotte, NC

5.0
1,646 Reviews

10720 Northlake Auto Plaza Blvd.

Charlotte, NC

28269

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Showing 1,646 reviews

February 28, 2025

I brought my car in for an oil change, and I love the service I received from JR. He was super nice and always maintain professional. Thank you for your help. I will definitely be back. More

by Veronica L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR
Mar 02, 2025 -

Hendrick BMW Northlake responded

Veronica L, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

February 28, 2025

Great service , never disappointed, Ty Cowan was always courteous and specific and on point about everything we needed ! Definitely 5 stars ! More

by felipe383m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty Cowan
Mar 02, 2025 -

Hendrick BMW Northlake responded

Felipe383m, thank you for sharing your positive experience!

February 28, 2025

I came last with for my routine oil change and Ty helped to make it a great and seamless experience. She was very welcoming, professional, and knowledgeable. She also had a great sense of humor which added More

by cmcaple
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty
Mar 02, 2025 -

Hendrick BMW Northlake responded

Cmcaple, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

February 28, 2025

Jeffrey Limthong was AWESOME to work with. Quite literally the best service advisor we’ve ever had. Our family had an upcoming road trip to prepare for and Jeffrey made everything quick, easy More

by Ramz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Limthong
Mar 02, 2025 -

Hendrick BMW Northlake responded

Ramz, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

February 27, 2025

Brought my x7 in for a broken hose. Ty, my service advisor, was professional and explained all details throughout the service and replacement. Happy with service during drop off to pick More

by Porretta60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty Cowan
Mar 02, 2025 -

Hendrick BMW Northlake responded

Porretta60, we're glad you had such a wonderful experience with us!

February 27, 2025

Andrew in Service (with Taylor’s help, best mechanic around) help me at the very last minute and got our car done quickly and efficiently! Greatly appreciate the prompt work!l and amazing customer servi More

by BillyBob514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Johnson
Mar 02, 2025 -

Hendrick BMW Northlake responded

Billybob514, thank you for your kind words and this wonderful review!

February 26, 2025

Consistently great service and support from Northlake BMW. Jeff Day in Service and Ligon Washington in sales are two true professionals and take great care of their customers. More

by hinero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Mar 01, 2025 -

Hendrick BMW Northlake responded

Hinero, we are very happy we could provide you with a positive experience!

February 25, 2025

All the staff are very friendly and helpful. Clear communication when it comes to vehicle service. Jeff Day was very friendly and welcoming, and I enjoyed working with him. More

by aegwim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day, Stefanie Lisa
Feb 27, 2025 -

Hendrick BMW Northlake responded

Aegwim, we are very happy we could provide you with a positive experience!

February 24, 2025

My experience at BMW Northlake was nothing short of phenomenal!! They had me in and out and made sure I had everything I need to operate my new vehicle. More

by retweet_profits.5m
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ligon
Feb 26, 2025 -

Hendrick BMW Northlake responded

Retweet_profits.5m, we are very happy we could provide you with a positive experience!

February 24, 2025

Shane was great to work with. Help both me and my friends got new cars! More

by Miao
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Feb 26, 2025 -

Hendrick BMW Northlake responded

Miao, your wonderful feedback and rating mean a lot to us.

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