Hendrick BMW Northlake

Pleasant, helpful and knowledgeable people. This applies to all the people I met at the dealership This applies to all the people I met at the dealership More

As always, a great experience at Hendrick BMW Northlake. I’ve been driving BMW’s for 30 years and doing business with Hendrick for the past 16. I feel I can say with authority, excellent dealership and serv I’ve been driving BMW’s for 30 years and doing business with Hendrick for the past 16. I feel I can say with authority, excellent dealership and service center. Jeff Day has been my service advisor for 10 years and taken care of 3 of my BMW’s, he’s outstanding. Jeff addresses my concerns, keeps me well informed and always returns my car to me in appropriate condition. I wouldn’t consider going anywhere else. More

Just had my car serviced at this location, and had a very pleasant experience. The service advisor Jeffrey Limthong was very helpful and thorough. I enjoyed working with him very much. The location offers a pleasant experience. The service advisor Jeffrey Limthong was very helpful and thorough. I enjoyed working with him very much. The location offers a very nice waiting area with wifi, where I could work. They also did a nice job with the car wash. Thank you! More

Good efficient plus good experience and well worth the 3 hours drive and it can bet other dealership hours drive and it can bet other dealership More

I made an appointment to have my BMW X3 battery replaced. After waiting TWO HOURS their representative told me they did not have a battery for my X3. The X3 is not a rare vehicle. The manager explained After waiting TWO HOURS their representative told me they did not have a battery for my X3. The X3 is not a rare vehicle. The manager explained that they did a complete inspection of the vehicle before beginning to exchange the battery, thus the two hour delay in telling me. I did not aske for an inspection. They should have had a battery for my BMW before I arrived. After I asked more questions, the manager admitted that they've had a problem getting batteries for several weeks. This should have prompted them to ensure they had a battery for an X3 before my arrived. All I got was excuses. No apology. No date when they'd have a battery. No offer of compensation for the time they cost me. So, I went to nearby tire store. They had the correct battery and gave me a state inspection in less than an hour. More

Jeffrey Limthong was my service rep, showed me to the waiting room with free coffee, and snacks. When my car was ready he did a great job explaining the work that was done. Will be back to this location. waiting room with free coffee, and snacks. When my car was ready he did a great job explaining the work that was done. Will be back to this location. More

Today I went into BMW Northlake today was a pleasure. My advisor was Jeff Limthong. He was amazing he went over everything with me he set the expectation as far as time. He deserves a raise. Good service My advisor was Jeff Limthong. He was amazing he went over everything with me he set the expectation as far as time. He deserves a raise. Good service deserves to be recognize. Thank You. Jeff I will be back More

Took my car in yesterday and had a great experience. Jeff Day was very professional and kept me informed every step of the way. I waited for the car and the entire visit was not as long as I was expecti Jeff Day was very professional and kept me informed every step of the way. I waited for the car and the entire visit was not as long as I was expecting. Very happy! More

My advisor was jeffery limthong and he was very welcoming and knowledgeable with everything He advised me to do. It was a great experience. Appreciate everybody that works there and knowledgeable with everything He advised me to do. It was a great experience. Appreciate everybody that works there More

My service advisor Jeff Day was gracious and made sure to follow-up on my vehicle. follow-up on my vehicle. More