Hendrick BMW Northlake

Excellent experience! I was very confused how to engage the location, as I’d never experienced their service procedure before. Jeff Limthong made me feel right at home. Ve I was very confused how to engage the location, as I’d never experienced their service procedure before. Jeff Limthong made me feel right at home. Very friendly and welcoming. He was eager to assist and listened to my concerns. He was patient and made me feel heard. At no time did the dealership try to sell me on anything additional that wasn’t warranted. They were fast and thorough. I will happily do business on the regular with them. More

This place was fantastic! Smoother car buying experience we’ve had. We bought a 2021 bnw in perfect condition and a great price tag! Hans Shayeghi was so great to work with, Smoother car buying experience we’ve had. We bought a 2021 bnw in perfect condition and a great price tag! Hans Shayeghi was so great to work with, very helpful and kind More

The team at Northlake BMW did a great job of getting me in and out in a very professional and customer-friendly way. Special thanks to Jeffrey Limthong, who made certain I was treated well in every aspect in and out in a very professional and customer-friendly way. Special thanks to Jeffrey Limthong, who made certain I was treated well in every aspect of the service experience. More

Great experience with Jeff Day in service. Very cordial and professional. Would highly recommend service at Northlake. Very cordial and professional. Would highly recommend service at Northlake. More

We needed a review of how to operate our new x3. It was very helpful and we learned a lot. It was very helpful and we learned a lot. More

Excellent service, Mr. Ligon was very friendly and was quick to get us to the vehicle we wanted to look at and the trade-in price we wanted for our older vehicle. Ligon was very friendly and was quick to get us to the vehicle we wanted to look at and the trade-in price we wanted for our older vehicle. More

Jeff and Chris were amazing to ensure they got me set. My experience was great here and know you will be in great hands. My experience was great here and know you will be in great hands. More

Jeffery provides top notch service and really made the process smooth…I definitely recommend coming to BMW Northlake for service. process smooth…I definitely recommend coming to BMW Northlake for service. More

Amanda Bradshaw is amazing she really is very professional love coming there. I get treated like I am the only one in the service center. Can't say enough about her. professional love coming there. I get treated like I am the only one in the service center. Can't say enough about her. More

My wife attempted to start her X3 and there was no power. I used my battery status check and charging system device and it would not register any charge. We had to call BMW Roadside assistance who responded I used my battery status check and charging system device and it would not register any charge. We had to call BMW Roadside assistance who responded quickly and completed a jump start using a Noco Boost. I asked the tech about the device, and he provided a lot of details. I drove the vehicle to BMW Northlake, and I had to stop for a traffic light two minutes from the dealer. The vehicle stalled as I forgot to deactivate the engine stop mode. I called the dealership and I spoke with Service Advisor Amanda Bradshaw, who immediately sent a tech to jump start the vehicle. I was concerned that another driver would rear end the vehicle as I could not activate the hazard lights. The tech used the same Noco Boost and he also provided some details about the device. I left the vehicle at the dealership and Amanda kept me informed as to the vehicle status and repair. This is especially important as follow-up is critical. The tech sent me a video to inform me about his findings, a dead battery, and made the required repairs and inspections. BMW Northlake is always tier one with sales & service! Amanda and the team did a fantastic job as always! I also take my 428 M Sport to Northlake! (The same day I ordered the Noco Boost so I will not be stranded again. Highly recommend this to everyone.) More