Hendrick BMW Northlake

Good efficient plus good experience and well worth the 3 hours drive and it can bet other dealership hours drive and it can bet other dealership More

I made an appointment to have my BMW X3 battery replaced. After waiting TWO HOURS their representative told me they did not have a battery for my X3. The X3 is not a rare vehicle. The manager explained After waiting TWO HOURS their representative told me they did not have a battery for my X3. The X3 is not a rare vehicle. The manager explained that they did a complete inspection of the vehicle before beginning to exchange the battery, thus the two hour delay in telling me. I did not aske for an inspection. They should have had a battery for my BMW before I arrived. After I asked more questions, the manager admitted that they've had a problem getting batteries for several weeks. This should have prompted them to ensure they had a battery for an X3 before my arrived. All I got was excuses. No apology. No date when they'd have a battery. No offer of compensation for the time they cost me. So, I went to nearby tire store. They had the correct battery and gave me a state inspection in less than an hour. More

Jeffrey Limthong was my service rep, showed me to the waiting room with free coffee, and snacks. When my car was ready he did a great job explaining the work that was done. Will be back to this location. waiting room with free coffee, and snacks. When my car was ready he did a great job explaining the work that was done. Will be back to this location. More

Today I went into BMW Northlake today was a pleasure. My advisor was Jeff Limthong. He was amazing he went over everything with me he set the expectation as far as time. He deserves a raise. Good service My advisor was Jeff Limthong. He was amazing he went over everything with me he set the expectation as far as time. He deserves a raise. Good service deserves to be recognize. Thank You. Jeff I will be back More

Took my car in yesterday and had a great experience. Jeff Day was very professional and kept me informed every step of the way. I waited for the car and the entire visit was not as long as I was expecti Jeff Day was very professional and kept me informed every step of the way. I waited for the car and the entire visit was not as long as I was expecting. Very happy! More

My advisor was jeffery limthong and he was very welcoming and knowledgeable with everything He advised me to do. It was a great experience. Appreciate everybody that works there and knowledgeable with everything He advised me to do. It was a great experience. Appreciate everybody that works there More

My service advisor Jeff Day was gracious and made sure to follow-up on my vehicle. follow-up on my vehicle. More

Dropped my BMW off for detailing and I always have an outstanding experience with Jeffrey Limthong as my service rep and Chris the service manager. They always seem to go the extra mile for me. I didn’ outstanding experience with Jeffrey Limthong as my service rep and Chris the service manager. They always seem to go the extra mile for me. I didn’t have a ride back home and the the car was going to be there all day — so they gave me a Lyft ride down and back. It enabled to get a lot of other things done around the house. You cannot go wrong with BMW service :). More

Jeff Day is always there when you need help and is a great service advisor great service advisor More

Amanda was my service advisor on my visit. I would use her every time. I really felt comfortable, and she was informative honest and very timely. Thank you Amanda and BMW North Lake Charlotte. I would use her every time. I really felt comfortable, and she was informative honest and very timely. Thank you Amanda and BMW North Lake Charlotte. More