Hendrick BMW Northlake

Hendrick BMW Northlake is easy to get to in North Charlotte. The greeters are slow to greet you but once you are with the service account managers the level of service improves. Jeffrey Limthong help Charlotte. The greeters are slow to greet you but once you are with the service account managers the level of service improves. Jeffrey Limthong helped me most recently. I provided my window of availability and he kept things moving so I was able to get in and out in a very timely fashion. Amanda Bradshaw has also been very helpful especially during my 3rd visit for the same error, she insured the situation was fully diagnosed. The car washers do a very poor job routinely. It is also very difficult to get a loaner vehicle at this location unless you plan a month in advance. That’s ok, if you don’t have an emergency otherwise I have to sit at the service center while my car is serviced. More

I am very satisfied every time I come here. The customer service is exceptional and fast. The customer service is exceptional and fast. More

Customer service was excellent. Jeffrey Limthong my service advisor was outstanding. He took time to understand my concern and assured me that all would be addressed. Additionally h Jeffrey Limthong my service advisor was outstanding. He took time to understand my concern and assured me that all would be addressed. Additionally he secured a loaner vehicle for me when he realized the time my service would take. More

I have had my car serviced her for years. Iy didn't have any issues after my car was serviced. Jeff Day wad my representative and has always given me exceptional service. He keeps me informed Iy didn't have any issues after my car was serviced. Jeff Day wad my representative and has always given me exceptional service. He keeps me informed as to the problem, expected length of service, anf great follow-up. He is the best. More

Andrew, our customer service representative helped make our experience great. His customer service was amazing and his attention towards our needs were spot on…he treated us like we were his family members our experience great. His customer service was amazing and his attention towards our needs were spot on…he treated us like we were his family members and he was thoughtful and has a contagious smile 😊… which is always a pleasure to see in a person… we know this is a good dealership because of the great people working there but we personally had a great experience with Andrew in the service department… thank you Andrew for being such an awesome person… we want to give you 5 thumbs up for a job well done in customer service skills.. More

Easy with which to work and accommodating. Clean environment, nice people, great service. Customers can wait and work too Clean environment, nice people, great service. Customers can wait and work too More

Jeff Day as always gives top notch service and working with him and the staff at BMW Northlake is a wonderful experience no matter how small or big the job is. Thank you! with him and the staff at BMW Northlake is a wonderful experience no matter how small or big the job is. Thank you! More

I have had the privilege of Jeff Day being my service advisor for many years. He represents the epitome of excellent customer service. I purchased my first BMW in 2011 and I can honestly say because of t advisor for many years. He represents the epitome of excellent customer service. I purchased my first BMW in 2011 and I can honestly say because of the great care I receive as a BMW owner at Northlake BMW I have since purchased two more. Thank you, Jeff Day and Northlake for caring about your customers. More

Really appreciate the excellent support from Andrew Johnson and service team at Hendrick BMW. As always they make everything so easy with clear and timely communications and post service debrief. Johnson and service team at Hendrick BMW. As always they make everything so easy with clear and timely communications and post service debrief. More

Andrew Johnson, my service advisor was excellent from beginning to end. He is personable and professional. He explained I could wait vs. taking the pre-arranged loaner car if I preferred. He had me in an beginning to end. He is personable and professional. He explained I could wait vs. taking the pre-arranged loaner car if I preferred. He had me in and out in 90 minutes vs. driving 100 miles round trip again the next day to return loaner/pick up my car. Instead, I waited in very comfy lounge with coffee and TV. Plus, my car was spotlessly clean! More