Hendrick BMW Northlake

Jeff Limthong was attentive, timely and kept me me updated on the process of my repair continually. This is the second time that I have worked with Jeff as my service advisor. He provides exceptional updated on the process of my repair continually. This is the second time that I have worked with Jeff as my service advisor. He provides exceptional customer service. More

Andrew, our service representative was professional, courteous and communicated all updates as they took place. This was helpful being I was in a time time line for work and scheduled to go out of town. courteous and communicated all updates as they took place. This was helpful being I was in a time time line for work and scheduled to go out of town. Thanks Andrew, I’ll be back again and ask for you specifically. More

Took my M4 in for it's initial service. I couldn't be more pleased with my experience and Andrew in service was great to work with. I couldn't be more pleased with my experience and Andrew in service was great to work with. More

Jeff Limthong was great to work with during my visit. I brought my car in for oil change service and he provided great customer service. As I waited, he checked to see if I needed anything and took the t I brought my car in for oil change service and he provided great customer service. As I waited, he checked to see if I needed anything and took the time to explain the service that was provided and the things that were recommended for service in the future. I look forward to bringing my vehicle in for future visits and will most definitely continue working with Jeff as my advisor. More

Jeff Day is my customer care representative and he is always super helpful and I always have a great experience at this dealership. always super helpful and I always have a great experience at this dealership. More

Jeff Day provided outstanding customer service. I live in Atlanta and was visiting relatives in Charlotte for the weekend and ended up with a flat tire. Jeff coordinated replacing the tire and get I live in Atlanta and was visiting relatives in Charlotte for the weekend and ended up with a flat tire. Jeff coordinated replacing the tire and getting me on my way back to Atlanta Monday morning. He went over and above to make things happen. More

Worked with Mallory at this dealership. She is awesome! Professional, engaging, and very accommodating. Would highly recommend the dealership and Mallory. She is awesome! Professional, engaging, and very accommodating. Would highly recommend the dealership and Mallory. More

I don't say this lightly but I trust Jeff to take good care of my wife's "baby". I have also found the dealership to very responsive to my questions and requests (like going to lengths to give my wife a care of my wife's "baby". I have also found the dealership to very responsive to my questions and requests (like going to lengths to give my wife a demo ride in an X5 while she was in the waiting room.) More

So thrilled with my beautiful new ride. Cole Zarpas, my sales rep, was extremely knowledgeable and professional and led me through each step in this process. Antoine Short, sales manager, i Cole Zarpas, my sales rep, was extremely knowledgeable and professional and led me through each step in this process. Antoine Short, sales manager, introduced himself on my first visit to the dealership and was always available for any questions. Highly recommend this dealership and these two individuals. More

Jeffrey Limthong is my service manager and he is fantastic. Jeff is super polite very helpful and makes sure to explain what needs to be done and associated costs. He even looks for ways to help k fantastic. Jeff is super polite very helpful and makes sure to explain what needs to be done and associated costs. He even looks for ways to help keep the cost down! Our experience here at this dealership has been top notch since we started coming here. Highly recommend Hendrick BMW Northlake and Jeff Limthong. More