
Hendrick BMW Northlake
Charlotte, NC
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My buying experience at this dealership was positive and I ended up with a great car that I love. My most recent service coordinated by Jeff Day was quick, fast, and the communication was timely and thoroug I ended up with a great car that I love. My most recent service coordinated by Jeff Day was quick, fast, and the communication was timely and thorough. More
Great service as usual. I really appreciated Jeff Limthong’s hospitality and professionalism. I believe the class of service I received here is second to none! I really appreciated Jeff Limthong’s hospitality and professionalism. I believe the class of service I received here is second to none! More
Very easy to get your car serviced and in a timely manner. My service advisor Jeff Day kept me informed and made sure all work was completed and car detailed nice and clean! manner. My service advisor Jeff Day kept me informed and made sure all work was completed and car detailed nice and clean! More
Hendrick BMW Northlake is easy to get to in North Charlotte. The greeters are slow to greet you but once you are with the service account managers the level of service improves. Jeffrey Limthong help Charlotte. The greeters are slow to greet you but once you are with the service account managers the level of service improves. Jeffrey Limthong helped me most recently. I provided my window of availability and he kept things moving so I was able to get in and out in a very timely fashion. Amanda Bradshaw has also been very helpful especially during my 3rd visit for the same error, she insured the situation was fully diagnosed. The car washers do a very poor job routinely. It is also very difficult to get a loaner vehicle at this location unless you plan a month in advance. That’s ok, if you don’t have an emergency otherwise I have to sit at the service center while my car is serviced. More
Customer service was excellent. Jeffrey Limthong my service advisor was outstanding. He took time to understand my concern and assured me that all would be addressed. Additionally h Jeffrey Limthong my service advisor was outstanding. He took time to understand my concern and assured me that all would be addressed. Additionally he secured a loaner vehicle for me when he realized the time my service would take. More