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Hendrick BMW Northlake

Charlotte, NC

5.0
1,717 Reviews

10720 Northlake Auto Plaza Blvd.

Charlotte, NC

28269

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Showing 1,717 reviews

October 18, 2023

My go to BMW dealer in Charlotte great service and always done right Thanks Andrew More

by nbeasley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Oct 19, 2023 -

Hendrick BMW Northlake responded

Nbeasley, we are very happy we could provide you with a positive experience!

October 17, 2023

I’ve had my SUV serviced there a couple times now. The staff has been professional and helpful both times. More

by Matt F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Oct 18, 2023 -

Hendrick BMW Northlake responded

Matt F, we're glad to hear you enjoyed your visit.

October 16, 2023

Shane was great to deal with! Very welcoming. Helped an ton and was always available to answer questions. More

by sbrady325
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane W
Oct 17, 2023 -

Hendrick BMW Northlake responded

Sbrady325, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

October 16, 2023

My buying experience at this dealership was positive and I ended up with a great car that I love. My most recent service coordinated by Jeff Day was quick, fast, and the communication was timely and thoroug More

by Jgcochrane1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Oct 17, 2023 -

Hendrick BMW Northlake responded

Jgcochrane1968, we are very happy we could provide you with a positive experience!

October 13, 2023

Great customer service. My advisor Jeff Limthong kept me informed every step of the way. More

by Billr2088
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Limthong
Oct 15, 2023 -

Hendrick BMW Northlake responded

We appreciate your positive review about your recent experience with us!

October 12, 2023

Great service as usual. I really appreciated Jeff Limthong’s hospitality and professionalism. I believe the class of service I received here is second to none! More

by garywest12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Limthong
Oct 13, 2023 -

Hendrick BMW Northlake responded

Garywest12, we're glad to hear you enjoyed your visit.

October 12, 2023

Very easy to get your car serviced and in a timely manner. My service advisor Jeff Day kept me informed and made sure all work was completed and car detailed nice and clean! More

by rtbeme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Oct 13, 2023 -

Hendrick BMW Northlake responded

Rtbeme, thank you for sharing your positive experience!

October 12, 2023

Hendrick BMW Northlake is easy to get to in North Charlotte. The greeters are slow to greet you but once you are with the service account managers the level of service improves. Jeffrey Limthong help More

by Valerie 3rd BMW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Limthong, Stefanie Lisa
Oct 13, 2023 -

Hendrick BMW Northlake responded

Valerie 3rd Bmw, your wonderful feedback and rating mean a lot to us.

October 11, 2023

Customer service was excellent. Jeffrey Limthong my service advisor was outstanding. He took time to understand my concern and assured me that all would be addressed. Additionally h More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Oct 12, 2023 -

Hendrick BMW Northlake responded

None, we are very happy we could provide you with a positive experience!

October 11, 2023

I am very satisfied every time I come here. The customer service is exceptional and fast. More

by Cynthia Woods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Limthong
Oct 12, 2023 -

Hendrick BMW Northlake responded

Cynthia Woods, we're glad to hear you enjoyed your visit.

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