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Hendrick BMW Northlake

Charlotte, NC

5.0
1,649 Reviews

10720 Northlake Auto Plaza Blvd.

Charlotte, NC

28269

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Showing 1,649 reviews

August 28, 2023

Thank you to Jeff Limthong for doing such an amazing job taking care of me during my service appointment. He was very welcoming and courteous. He was attentive and professional, very knowledgeable and trans More

by Marcus Ballard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jefferey Limthong
Aug 30, 2023 -

Hendrick BMW Northlake responded

Marcus Ballard, we are very happy we could provide you with a positive experience!

August 28, 2023

Thanks to Jeff Day for filling in for another advisor whom I was originally assigned to. He made sure to address the issues I was having with my vehicle. More

by Derrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Aug 30, 2023 -

Hendrick BMW Northlake responded

Derrick, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

August 28, 2023

Jeff Day did a great job with my service appt - very thorough and took care of all the issues More

by Mrbrownie6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Aug 30, 2023 -

Hendrick BMW Northlake responded

Mrbrownie6, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

August 28, 2023

Great service! Special thank you to Jeff Limthong as he did a great job keeping us informed the whole time and answered all my questions. More

by kj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Sep 01, 2023 -

Hendrick BMW Northlake responded

Kj, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

August 27, 2023

A great experience from the beginning. I sent an internet request, got an email that the dealership was closed and heard from my Salesman Taylor Moats promptly at 9am the next day. Had a More

by markclenshaw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Moats
Aug 30, 2023 -

Hendrick BMW Northlake responded

Markclenshaw, thank you for sharing your positive experience!

August 27, 2023

Jeff Day always provides excellent service on my X3, but he went above and beyond this time. I was headed out of town on a road trip and got a flat tire. He had my tires replaced, aligned and road ready in More

by Kathleenarcher1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
August 27, 2023

Jeff Day always provides excellent service on my X3, but he went above and beyond this time. I was headed out of town on a road trip and got a flat tire. He had my tires replaced, aligned and road ready in More

by Kathleenarcher1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Aug 30, 2023 -

Hendrick BMW Northlake responded

Kathleenarcher1, we're glad you had such a wonderful experience with us!

August 27, 2023

Jeff Day received a list of items related to my visit and addressed each one, see done!! More

by clord86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Aug 30, 2023 -

Hendrick BMW Northlake responded

Clord86, we're happy to hear you had such a positive experience with our team!

August 25, 2023

Friendly people, good service, and professional team! My service advisor Jeff Limthong was very attentive, respectful and provide a great customer care. I brought my car in for a service, it was done More

by G37pak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Limthong
Aug 29, 2023 -

Hendrick BMW Northlake responded

G37pak, we are very happy we could provide you with a positive experience!

August 25, 2023

Jeff Limthong, Took great care of me, VERY respectable Quite a bit of knowledge about the business I was very impressed. Excellent service He surely is a keeper!! More

by dahus1912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Limthong
Aug 29, 2023 -

Hendrick BMW Northlake responded

Dahus1912, we are very happy we could provide you with a positive experience!

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