Hendrick BMW Northlake

Jeff Limthong provided exemplary customer service. He went above and beyond not only to get my vehicle serviced but to make me feel comfortable and at ease throughout the entire process. He embodies b He went above and beyond not only to get my vehicle serviced but to make me feel comfortable and at ease throughout the entire process. He embodies bmw service standards. More

Cole was over the top helpful in assisting in our purchase of a 530i, thank you Cole and Team Hendrick!! RayT purchase of a 530i, thank you Cole and Team Hendrick!! RayT More

Jeffrey limthong made me realize why I should book at bmw service centre. Great service thank you 😊 service centre. Great service thank you 😊 More

I purchased a new X5 from Hendrick BMW in Northlake on Saturday, August 19th, however, we have been working with our sales person (Chris) and sales manager (Antoine) for over a month since we had to order Saturday, August 19th, however, we have been working with our sales person (Chris) and sales manager (Antoine) for over a month since we had to order the exact vehicle we wanted. From Chris to Antoine to the finance manager, Cameron, everyone was excellent to work with. Chris and Antoine helped us decide whether it was an X5 or X7 that fit our needs better and what materials and options we'd like most. When it was determined we'd need to order the car we wanted, Chris helped confirm the vehicle build we wanted and got it submitted. The car was manufactured in relatively quick time (about a month), and the team at Hendrick quickly got it ready for delivery once it was in their hands. Overall, the staff was extremely friendly and helpful with our multitude of questions, never pushy and always willing to invest the time to ensure we were informed on items important to our purchase decision. I highly recommend the Hendrick family of dealerships, especially Northlake BMW. We've also purchased BMWs from their Independence store with an equally great experience. More

I had the car in for a general oil change and inspection and that all went well. The service advisor Jeff Day, also noted it was time to change the plugs since we had excess of 100k miles and quoted a re and that all went well. The service advisor Jeff Day, also noted it was time to change the plugs since we had excess of 100k miles and quoted a reasonable price for that work. Additionally they provided me with a loaner vehicle. More

Had a great , painless experience. Super easy, and worked with my budget. Shane weaver was awesome.and sped up the process. Great experience. Super easy, and worked with my budget. Shane weaver was awesome.and sped up the process. Great experience. More

We bought our X5 through Nate Collins 3 years ago and have enjoyed every service agent assigned to us whenever we have had service. Most recently, Jeff Day provided exemplary service in a cheerful an have enjoyed every service agent assigned to us whenever we have had service. Most recently, Jeff Day provided exemplary service in a cheerful and friendly manner. He gets 5 stars. The dealership lost one star for their unseamly high cost of service. More

Very professional, Chris Cave made the whole process stress free with amazing patience. I was able to find the perfect model and color that I was looking for. Very comfortable environment, no pushy sal stress free with amazing patience. I was able to find the perfect model and color that I was looking for. Very comfortable environment, no pushy sales pitch! More

Bought a Escalade from Shane day. He was amazing to work with! For all you car buying needs go see him. You will love him!! He was amazing to work with! For all you car buying needs go see him. You will love him!! More

Jeff Day is a big reason I bought another BMW from Hendrick Does a great job very customer focused and forth coming Asset to the business Hendrick Does a great job very customer focused and forth coming Asset to the business More