Hendrick BMW Northlake

Sales and service are fantastic. The communication is always prompt and clear and every commitment is met. I’ve never worked with a dealership more committed to the customer experien The communication is always prompt and clear and every commitment is met. I’ve never worked with a dealership more committed to the customer experience than this group at BMW Northlake. More

Was NOT pressured! They negotiated with me and we came to a fair agreement. The car gave me the safety features I wanted/needed. Financing process was laborious, th They negotiated with me and we came to a fair agreement. The car gave me the safety features I wanted/needed. Financing process was laborious, through no fault of Cam, but it made the lawyers happy! Buyers need to spend much more time with the BMW Genius! It was fun to drive the X1 home! More

Very pleasant and easy to speak to. Completed service really well. Service advisor kept me aware of vehicle status. Completed service really well. Service advisor kept me aware of vehicle status. More

Oh my gosh, don't speed but drive directly to Hendrick BMW Northlake for your next BMW purchase. And for sure ask for Omar K., when you get there! After test-driving two other rigs at two other dealers in BMW Northlake for your next BMW purchase. And for sure ask for Omar K., when you get there! After test-driving two other rigs at two other dealers in Chapel Hill and spotting an X1 I thought looked good at Hendrick, I called the company, talked to Omar and drove out the next day. He came in on his day off to work with me.Though he often helps with "long distance" sales, I wanted to go in person, and I'm so glad I did. Omar was informed, friendly, helpful, patient, humorous, and efficient. The sale was a bit complicated on my end, and he walked me through it all like a champ, getting it done in plenty of time for me to make it back to CH for a dinner date. The whole company was warm and supportive, and I was treated to some sweet Beemer swag when we were done. So whether for long-distance or in-person sales, when it come to honest interactions, transparent sales, fair prices and incredible service: Omar and Hendrick BMW Northlake is the way to go. What are you waiting for? Stop reading this and go! More

The He stick team did a great job. Very professional and efficient; provided updates throughout the process. Will definitely use for future maintenance. Very professional and efficient; provided updates throughout the process. Will definitely use for future maintenance. More

Pleasant staff, efficient & easy to work with. Impressed with the remodel & comfortable service waiting area. Impressed with the remodel & comfortable service waiting area. More

The service advisor Andrew Bernett. Was very helpful. Also very transparent with all the details. About the issue I was having. At the end of the day. I was happy with the outcome. Was very helpful. Also very transparent with all the details. About the issue I was having. At the end of the day. I was happy with the outcome. More

Always a positive experience. Andrew remembers me as a customer, and always looks to get me taken care of as quickly as he can. Andrew remembers me as a customer, and always looks to get me taken care of as quickly as he can. More

JR always takes great care of me! It’s nice that he knows me and remembers me even between appointments. He has fantastic customer service. It’s nice that he knows me and remembers me even between appointments. He has fantastic customer service. More

Hendrick Northlake has always been professional with their customers. Also they will do their best in accommodating your needs . JR was able to get a loaner for me at last minute so I could go on with their customers. Also they will do their best in accommodating your needs . JR was able to get a loaner for me at last minute so I could go on with my day without delay! Now that's customer service at its best. More