
Hendrick BMW Northlake
Charlotte, NC
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Andrew did a great job of checking me in as soon as I got to the shop right at my appointment time. The service was completed when they said it would be and the wash job was a bonus. to the shop right at my appointment time. The service was completed when they said it would be and the wash job was a bonus. More
Jeff went above and beyond the call of duty. He made my experience welcoming and allowed me the time to get to know him personally. He broke down everything and allow me to make a decision on se He made my experience welcoming and allowed me the time to get to know him personally. He broke down everything and allow me to make a decision on service that was best for my needs. I look forward to working with him again and his excellent team. More
Jeff Limthong went above and beyond to assist me with my tire issue. Greatly appreciate his professionalism and service. I'll definitely recommend Hendrick BMW Northlake and working with Jeff. tire issue. Greatly appreciate his professionalism and service. I'll definitely recommend Hendrick BMW Northlake and working with Jeff. More
I’ve now had a few service appointments for my i3 over the last few years and the staff and technicians have always been great. The dealership is very comfortable - of course it’s luxurious but not snobby the last few years and the staff and technicians have always been great. The dealership is very comfortable - of course it’s luxurious but not snobby which I love. I’ll be sticking with Hendrick Northlake BMW for my next purchase. More
Andrew is very knowledgeable about the product and took the time to address all my service related ?’s and to help me understand some of the cars numerous features. He also kept me informed during the wa the time to address all my service related ?’s and to help me understand some of the cars numerous features. He also kept me informed during the wait about the status of the service. I also felt like the video from the tech was an amazing customer experience touch that let me know the condition of tires, brakes ,etc. Overall the first service exceeded my expectations. More
Andrew did a great job. He was actually able to get me in early and explained what was needed and how long it would take to complete the work. Very attentive and professiona He was actually able to get me in early and explained what was needed and how long it would take to complete the work. Very attentive and professional. More