Back

Hendrick BMW Northlake

Charlotte, NC

4.9
1,827 Reviews

10720 Northlake Auto Plaza Blvd.

Charlotte, NC

28269

Directions

By Type

Showing 1,827 reviews

August 28, 2025

someone LEFT THIER TRASH LUNCH IN MY CAR. NOT HAPPY AFTER I PAID 3000.00 TO GET MY CAR FIX. More

by bpony
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
August 27, 2025

Jeffrey Limthong assisted me with the repair and service work on my car. The service was exceptional and professional. Jeffrey was a pleasure to work with and he ensured the process went smoothly! Exception More

by Olu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Limthong
Aug 31, 2025 -

Hendrick BMW Northlake responded

Olu, we're so glad that we were able to go above and beyond your expectations!

August 26, 2025

Every time I come here, it's such an exceptional experience! Everyone is so nice and professional. J.R and Marqui were phenomenal. They made sure I was taking care of and very proficient. I wish I c More

by Ariana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Guevara
Aug 31, 2025 -

Hendrick BMW Northlake responded

Ariana, we really appreciate your feedback!

August 26, 2025

Jeff Day was very friendly and the service was high quality and fast. They even gave me a complimentary vacuum and wash. 🧽 More

by Courtney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Aug 31, 2025 -

Hendrick BMW Northlake responded

Hello Courtney, thank you; we appreciate your feedback!

August 26, 2025

Jeff Limthong is a great trusted service advisor. I brought my car in for a routine oil change and Jeff advised of two parts under warranty that need to be replaced. I truly appreciate and value Jeff More

by Marty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Limthong
Aug 27, 2025 -

Hendrick BMW Northlake responded

We hope to be of service to you again in the future. Best wishes, Hendrick BMW Northlake

August 26, 2025

Took my X2 in because the left rear turn signal & brake weren't functioning properly even though I changed the bulbs. It was a simple fix & was taken care of in just a over a days time. Thanks! More

by Chad C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Sampson
Aug 27, 2025 -

Hendrick BMW Northlake responded

Chad C, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

August 26, 2025

Shout out to Jeff Limthong for being a great service advisor. Have been dealing with Jeff exclusively over the past several years and appreciate his approach with no pressure tactics and commitment to More

by Dvolek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Aug 31, 2025 -

Hendrick BMW Northlake responded

Hello Dvolek, thank you; we appreciate your feedback!

August 25, 2025

Amanda Bradshaw, at Hendrick BMW North Lake, has always been a wonderful service rep over the years. She is always professional, knowledgeable, and helpful. It is people like her who encourage me to repeat More

by AMW- El Paso
Recommend Dealer
Yes
Employees Worked With
Amanda Bradshaw
Aug 31, 2025 -

Hendrick BMW Northlake responded

Hello Amw- El Paso, thank you; we appreciate your feedback!

August 24, 2025

My experience with JR has been excellent. He provides professional service and sound advice. Would highly recommend them to anyone. More

by denzil.harris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR
Aug 27, 2025 -

Hendrick BMW Northlake responded

Hello Denzil.harris, thank you; we appreciate your feedback!

August 23, 2025

Great experience over the phone and in person. Received a video of the car and that made the decision process a lot easier More

by Gregor.kysely
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Weaver
Aug 27, 2025 -

Hendrick BMW Northlake responded

Hello Gregor.kysely, thank you; we appreciate your feedback!

...
9
...