Hendrick BMW Northlake

Having bought my fare share of luxury vehicles, this was my first BMW. As always, I asked others for a referral and was pointed in the direction of Isaiah Hicklin @ Hendrick BMW Northlake. The car buyin my first BMW. As always, I asked others for a referral and was pointed in the direction of Isaiah Hicklin @ Hendrick BMW Northlake. The car buying process is a major ordeal for me which means the person I am working with has to go through Phase 1 - an “interview” of sorts. I ask about longevity at dealer, why they work there, where they are from, what brought them to Charlotte (if from another city), and other detailed questions based on how they reply. From there, we begin the process of determining which car I want, etc. Isaiah was very patient and was very candid about the various cars discussed. For those not familar with BMW, sometimes the selections can be overwhelming. Isaiah helped us through that process. We probably spent 2-3 hours with him on the first day. I made sure he new that we were looking at alternatives as well (Lexus, Mercedes, Genisis) and needed time to compare and research what we had learned about the various BMW SUV models. He provided us with an initial build # and suggested we look at this on our own and make any changes necessary. From there, we would start pricing options and come up with a plan & price. It was probably a 3-4 weeks later before we went back to the dealership. I thought he would have been a little put out because it took us so long to come back but he was as pleasant and understanding as ever. We were probably there another 3 hours or so on finalizing the options we wanted and seeing what was available or should we order one from the plant. We wound up selecting one that had arrived the day before and could not be happier - X5 40XI. We love the car and extremely happy with how Isaiah worked with us. In total, we probably took up 6-8 hours or his time. His patience and kindness was beyond expectations. He is a valuable asset to the dealership and the Hendrick family. Thanks Isaiah!!! More

I has a pleasant experience dealing with my service advisor Jeffrey Limthong. He was helpful though out the whole experience. When I go back I want to deal specifically with him. advisor Jeffrey Limthong. He was helpful though out the whole experience. When I go back I want to deal specifically with him. More

Work was done well and for the price that was quoted. Jeffrey Limthong was extremely helpful throughout the entire process. Jeffrey Limthong was extremely helpful throughout the entire process. More

Jeff Day did a great job of making sure I was taken care of. The service was quick and comprehensive. Really appreciate the great experience! of. The service was quick and comprehensive. Really appreciate the great experience! More

BMW Northlake is a great location! Excellent service from my rep Jeff Day! He took care of me and made sure I was comfortable while I waited for my service! Best BMW dealership I’ve ex Excellent service from my rep Jeff Day! He took care of me and made sure I was comfortable while I waited for my service! Best BMW dealership I’ve experienced! Thank you! More

Jeff and team really took care of me. Made sure to keep me updated while I waited and made sure my vehicle got what it needed! Made sure to keep me updated while I waited and made sure my vehicle got what it needed! More

Jeff day is always awesome, and yesterday was no exception. Best service advise or out there! exception. Best service advise or out there! More

Great Experience- Thank you Jeff Day. You are a true professional and I appreciate it. You take the stress out of taking my car to the Dr.!! You are a true professional and I appreciate it. You take the stress out of taking my car to the Dr.!! More

Brought my car in for tires and to have my rear brakes checked. My service advisor, Jeff Day, did a great job explaining everything and arranged for a ride home so I wouldn’t have to wait around. Sent checked. My service advisor, Jeff Day, did a great job explaining everything and arranged for a ride home so I wouldn’t have to wait around. Sent a car to pick me up when the service was done. Great customer service. More

Carl, Dane, Chris and Omar were mindful of relationship. Very knowledgeable, professional and respectful. They were great ambassadors for the Hendrick culture! Very knowledgeable, professional and respectful. They were great ambassadors for the Hendrick culture! More