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Hendrick BMW Northlake

Charlotte, NC

5.0
1,646 Reviews

10720 Northlake Auto Plaza Blvd.

Charlotte, NC

28269

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Showing 1,646 reviews

June 04, 2023

Wife took her X3 in for service and all went well,,,,Thanks Jeff Day for the excellent work. More

by ss28227
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Jun 05, 2023 -

Hendrick BMW Northlake responded

Ss28227, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

June 03, 2023

Very professional hood service. Jeff Day is the person I have worked with there for the past several years am I always get excellent service? More

by Jan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Jun 05, 2023 -

Hendrick BMW Northlake responded

Jan, we're glad to hear you enjoyed your visit.

June 02, 2023

Excellent customer service and support and Andrew Johnson was fantastic to meet with and he kept us informed of our service More

by ralphdelorenzo33
Recommend Dealer
Yes
Employees Worked With
Andrew Johnso
Jun 05, 2023 -

Hendrick BMW Northlake responded

Ralphdelorenzo33, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

June 02, 2023

Andrew provided exceptional service! He addressed my questions and kept me informed throughout the process. More

by Rainey_ks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Johnson
Jun 05, 2023 -

Hendrick BMW Northlake responded

We appreciate your positive review about your recent experience with us!

June 02, 2023

Love Hendricks…outstanding service n workmanship…my service rep is Jeff Limthong, who made everything easy…he was “jeff on the spot”😊 and took all the stress from my concerns away…very professional an More

by reginajackson4629
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Limthong
Jun 05, 2023 -

Hendrick BMW Northlake responded

Reginajackson4629, we are very happy we could provide you with a positive experience!

June 02, 2023

This 5 star rating is strictly for Andrew Johnson’s customer service, listening skills, and kind demeanor. I had intended to start going to a different dealership for my 750 maintenance, but he single More

by Bethe
Recommend Dealer
Yes
Employees Worked With
Andrew Johnson
Jun 05, 2023 -

Hendrick BMW Northlake responded

Bethe, thank you for sharing your positive experience!

June 01, 2023

Great people. I have bought several cars there and get all of them serviced there. It’s always a great experience More

by Kristianpedersen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff day, Stefanie Lisa
Jun 01, 2023 -

Hendrick BMW Northlake responded

Kristianpedersen, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

June 01, 2023

Jeff Day had the best personality/attitude! I greatly appreciate the sincerity of finding out what was needed for my vehicle and getting things resolved and estimates for the things needed soon More

by Michele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Jun 05, 2023 -

Hendrick BMW Northlake responded

Michele, thank you for sharing your positive experience!

June 01, 2023

Jeff Limthong helped me with my car service this time, was extremely friendly and handled everything well. More

by Min H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Limthong, Stefanie Lisa
Jun 05, 2023 -

Hendrick BMW Northlake responded

Min H, we are very happy we could provide you with a positive experience!

June 01, 2023

Highly satisfied with the car dealer’s patience, valuable information, and meticulous maintenance. Recommend their reliable and professional approach to customer care. More

by Wang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day, Stefanie Lisa
Jun 05, 2023 -

Hendrick BMW Northlake responded

Wang, we're glad you had such a wonderful experience with us!

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