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Hendrick BMW Northlake

Charlotte, NC

5.0
1,646 Reviews

10720 Northlake Auto Plaza Blvd.

Charlotte, NC

28269

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Showing 1,646 reviews

May 31, 2023

He was amazing. And very helpful and he was such a sweetheart. Y’all need to keep him- Ligon More

by Vanessa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ligon Washington
Jun 01, 2023 -

Hendrick BMW Northlake responded

Vanessa, we are very happy we could provide you with a positive experience!

May 31, 2023

My service experience was great due to Amanda Bradshaw, she is friendly, knowledgeable, communicates well and really goes above and beyond to take care of you throughout the appointment process. More

by JT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Bradshaw
Jun 01, 2023 -

Hendrick BMW Northlake responded

Jt, thank you for sharing your positive experience!

May 31, 2023

Cole B was my sales advisor this time at Hendrick BMW Northlake. My experience with him and every one else at the store was phenomenal. Cameron in finance did a great job explaining our options even thou More

by MissHamilton29
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cole Benincase, Cameron Ragland, Antoine
Jun 01, 2023 -

Hendrick BMW Northlake responded

Hello Misshamilton29, we appreciate you taking the time to leave us this feedback.

May 31, 2023

My visit to BMW service went smoothly first time. Jeff Day greeted me friendly, I got my text that my car was ready within an hour. Jeff was very courtesy when I went to pick up my car. It was fir More

by Faye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day, Stefanie Lisa
Jun 01, 2023 -

Hendrick BMW Northlake responded

Hello Faye, thank you; we appreciate your feedback!

May 31, 2023

the dealer and Jeff Limthong did everything right on my visit - including estimate of wait time! More

by evank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Limthong, Stefanie Lisa
Jun 01, 2023 -

Hendrick BMW Northlake responded

Evank, thank you for your kind words and this wonderful review!

May 31, 2023

Had a great experience at Hendrick BMW Northlake. Chris Cave was my sales advisor and did a wonderful job and was very knowledgeable. I would recommend this dealership. More

by angiecave78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Cave
Jun 01, 2023 -

Hendrick BMW Northlake responded

Angiecave78, we are very happy we could provide you with a positive experience!

May 31, 2023

Second time is a charm! !! My first experience at Hendrick BMW Northlake was just ok. I had to return several times in order to get approved and everything. This time around More

by vickim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cole Benincase
Jun 01, 2023 -

Hendrick BMW Northlake responded

Vickim, thank you for sharing your positive experience!

May 31, 2023

Andrew in the service department is awesome. Super communicative, got everything done quickly and efficiently, and explained everything easily throughout the process. He found me a loaner, even More

by sarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
Jun 01, 2023 -

Hendrick BMW Northlake responded

Sarah, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

May 31, 2023

Kudos to Jeff Day & Rob Pereira and the whole team at Hendrick BMW Northlake! They are courteous, professional and experts at what they do. Thanks y'all for keep my 2009 BMW 128i in tip top shape! More

by tumbleweed1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day, Rob Pereira
Jun 01, 2023 -

Hendrick BMW Northlake responded

Tumbleweed1, thank you for sharing your positive experience!

May 31, 2023

Jeff Day in customer service is excellent. He is courteous, friendly, knowledgeable, and good communicator. Goes over and beyond. More

by David
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
Jun 01, 2023 -

Hendrick BMW Northlake responded

David, thank you for sharing your positive experience!

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