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Hendrick BMW Northlake

Charlotte, NC

5.0
1,646 Reviews

10720 Northlake Auto Plaza Blvd.

Charlotte, NC

28269

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Showing 1,646 reviews

May 30, 2023

Jeff Limthong was great at getting me exactly what I needed for me vehicle. He has serviced both of my vehicles at this point and always provides superior customer service! More

by ajk5124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Limthong, Stefanie Lisa
Jun 01, 2023 -

Hendrick BMW Northlake responded

We appreciate your positive review about your recent experience with us!

May 30, 2023

Jeff Limthong is always so helpful and responsive! So happy with my experiences, I know I am in good hands. I traded my Mercedes in because of the quality and poor customer service. I could not be mor More

by veparada
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carl (salesman)
Jun 01, 2023 -

Hendrick BMW Northlake responded

Veparada, thanks for your praise and kind comments about our team.

May 29, 2023

Andrew was awesome! He was friendly, efficient and understood what I needed. The dealership was clean and comfortable. It was a shorter wait than I expected and my car i More

by kcollaloha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
May 31, 2023 -

Hendrick BMW Northlake responded

Kcollaloha, we're glad you had such a wonderful experience with us!

May 29, 2023

Jeff Day (service department) is always so communicative, attentive and a pleasure to work with. More

by Billy’s Beamer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
May 31, 2023 -

Hendrick BMW Northlake responded

Hi Billy’s Beamer, thank you so much for your positive comments about Hendrick BMW Northlake!

May 29, 2023

Excellent in terms of time, and service. I was helped by Jeff Limthong with my service and he thoroughly explained everything to me through great customer service. More

by dustynrogers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Limthong
May 31, 2023 -

Hendrick BMW Northlake responded

Dustynrogers, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

May 29, 2023

I want to thank Jeffrey Limthong for his clear and concise communication about the service options available for my vehicle. More

by BSTEADYB
Recommend Dealer
Yes
Employees Worked With
Jeffrey Limthong
May 31, 2023 -

Hendrick BMW Northlake responded

Bsteadyb, thank you for your kind words and this wonderful review!

May 29, 2023

Jeff Day is a treat to work with. Jeff consistently brings his A-game whether the issue is minor or major. More

by REC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
May 31, 2023 -

Hendrick BMW Northlake responded

Rec, we're glad to hear you enjoyed your visit.

May 29, 2023

This was my first visit and I was helped by Jeffrey Limthong in the svc dept. I was extremely pleased with the level of customer svc Jeffrey provided. He definitely created a loyal customer for you. More

by Toni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Limthong
May 31, 2023 -

Hendrick BMW Northlake responded

Toni, thank you for sharing your positive experience!

May 29, 2023

Always accommodating. Customer service is always great and informative. Andrew is always pleasant and attentive. More

by Judy B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Johnson
May 31, 2023 -

Hendrick BMW Northlake responded

Judy B., thank you for sharing your positive experience!

May 29, 2023

Jeff Day was very friendly and knowledgeable. I have been coming to Northlake for sometime now and have always been pleased. More

by Sean Nelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
May 31, 2023 -

Hendrick BMW Northlake responded

Sean Nelson, thank you for sharing your positive experience!

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