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Hendrick BMW Northlake

Charlotte, NC

5.0
1,646 Reviews

10720 Northlake Auto Plaza Blvd.

Charlotte, NC

28269

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Showing 1,646 reviews

May 28, 2023

Great service JeffDay a real professional and Amanda too! thanks team at Hendricks bmw ! thank More

by patrickthompson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
jeff day
May 30, 2023 -

Hendrick BMW Northlake responded

Patrickthompson, we are very happy we could provide you with a positive experience!

May 28, 2023

My service advisor, Jeff Limthong, was very attentive, helpful and prompt at communication. I look forward to working with him the future. More

by Foster28036
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
May 30, 2023 -

Hendrick BMW Northlake responded

Foster28036, thank you for your kind words and this wonderful review!

May 26, 2023

Great customer service, easy to work with. Andrew Johnson was very helpful and kept us updated on the progress of our repair. One slight negative, we are still waiting on a touch-up pen we wer More

by Josh.hodges1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mallory Walters, Stefanie Lisa
May 29, 2023 -

Hendrick BMW Northlake responded

Josh.hodges1972, we are very happy we could provide you with a positive experience!

May 26, 2023

Great Service pleasant customer service all around great experience! Attentive to all my needs and concerns Andrew was excellent! More

by Majordb1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
May 29, 2023 -

Hendrick BMW Northlake responded

Majordb1, thank you for your kind words and this wonderful review!

May 25, 2023

Andrew was helpful and prompt at communication. The workers at this dealership as a whole are courteous and kind. More

by Aims612
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
May 27, 2023 -

Hendrick BMW Northlake responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 25, 2023

We appreciate working with Jeff Day. Because of him, our car was serviced on the appointment day within working hours. It seems that on occasion the service department gets backed up due More

by Laurie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
May 27, 2023 -

Hendrick BMW Northlake responded

Laurie, thank you for sharing your positive experience!

May 24, 2023

The service at Northlake BMW is great. Jeff Limthong is a great communicator and goes the extra mile to make visits enjoyable. More

by whitneyb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Limthong
May 26, 2023 -

Hendrick BMW Northlake responded

Whitneyb, thank you for your kind words and this wonderful review!

May 24, 2023

Purchased my new car from Dillon, we had the best experience with him. He wasn't pushy or overwhelming like most advisors. More

by William Herman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dillon Hutson
May 27, 2023 -

Hendrick BMW Northlake responded

William Herman, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

May 24, 2023

Just bought my new X5, loved everything about our buying experience with Dillon. Highly recommend him to anyone looking for a new BMW. More

by William Herman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dillon Hutson
May 27, 2023 -

Hendrick BMW Northlake responded

William Herman, we are very happy we could provide you with a positive experience!

May 24, 2023

Dillon was an exceptional salesman, we had a great time working with him over others. Not pushy at all, gave us the ability to think on our own. We love our new car and will be back when we need our next. More

by William Herman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dillon Hutson
May 27, 2023 -

Hendrick BMW Northlake responded

William Herman, thank you for sharing your positive experience!

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