Hendrick BMW Northlake

My I4 M50 displayed two codes unexpectedly which required a visit to the Hendricks Dealership which is not my normal VA BMW dealership. Jeff Limthong, my new NC service advisor was excellent. He was able t a visit to the Hendricks Dealership which is not my normal VA BMW dealership. Jeff Limthong, my new NC service advisor was excellent. He was able to have my car diagnosed quickly and returned to me with a full explanation of what occurred. I was quite pleased with his detailed communication and providing solutions. Based on this experience, I highly recommend them and will utilize this dealership while visiting NC. Jeff is top tier, grade A and he should be your service advisor. More

Andrew Johnson was the best service advisor I have ever had. He was very kind and professional. He took the time to explain everything. I really appreciated his service. had. He was very kind and professional. He took the time to explain everything. I really appreciated his service. More

Hendricks is an exceptional BMW dealership. From time of purchase to coming to service dept., I give 5 stars!👍🏻 From time of purchase to coming to service dept., I give 5 stars!👍🏻 More

Andrew was great our service was done quick and he answered all of our questions answered all of our questions More

For me this is the best dealer in service and parts. Andrew Johnson my service advisor was great, kind and professional also in parts Rob. They take the time to explained everything with detail. Andrew Johnson my service advisor was great, kind and professional also in parts Rob. They take the time to explained everything with detail. More

Our experience was excellent. Cole B in sales took the time to walk us through the car after we purchased it. Cole B in sales took the time to walk us through the car after we purchased it. More

My recent encounter with Hendrick, BMW Northlake, was for a routine service to my BMW X2. Mr. Jeff Day’s welcoming smile and personality was phenomenal. After Jeff demonstrated his exceptional work ethics an a routine service to my BMW X2. Mr. Jeff Day’s welcoming smile and personality was phenomenal. After Jeff demonstrated his exceptional work ethics and checked me in, he provided me a loaner vehicle. Jeff kept me informed about the status of my vehicle, daily. I appreciate the honesty and loyal customer service from beginning to completion. I could not be more pleased with the excellent customer service provided by Jeff. More

We have purchased and had 2 SUV’s serviced at the Northlake location. Jeff Day has been our Service Advisor on both vehicles. He’s very helpful and keeps us updated while his team is servicing our ve Northlake location. Jeff Day has been our Service Advisor on both vehicles. He’s very helpful and keeps us updated while his team is servicing our vehicle. We really like the informative videos that highlight the issues of our vehicle. Our relationship with Jeff is fantastic. We couldn’t ask for a better Service Advisor. Thanks Northlake BMW and Jeff Day!!! More

I am very pleased with the service provided by Andrew Johnson and his team. The speed and professionalism in taking care of my problem was impressive. My issues were heard . I appreciate Andrew making me Johnson and his team. The speed and professionalism in taking care of my problem was impressive. My issues were heard . I appreciate Andrew making me feel comfortable as a service advisor. I also am very happy with the sales team. Mallory and Isaiah were patient and answered all my questions. I love my X3. More

Andrew Johnson has been our service advisor and he has done everything he said he would do,he and the technician have kept us informed and taken really good care of us and our vehicle. done everything he said he would do,he and the technician have kept us informed and taken really good care of us and our vehicle. More