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Hendrick BMW Northlake

Charlotte, NC

5.0
1,646 Reviews

10720 Northlake Auto Plaza Blvd.

Charlotte, NC

28269

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Showing 1,646 reviews

May 06, 2023

Highly recommend this dealership with very knowledgeable staff. Jeff day was very accommodating and kept me up to date the whole time. More

by dsibanez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
May 08, 2023 -

Hendrick BMW Northlake responded

Dsibanez, we are very happy we could provide you with a positive experience!

May 05, 2023

Keyla Vallejos was a pleasure to work with! She was very knowledgeable and oh so helpful. She made the car buying experience seem effortless! More

by knanders
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Keyla Villejos
May 06, 2023 -

Hendrick BMW Northlake responded

Knanders, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

May 04, 2023

Outstanding service. My Service advisor Jeff Limthong was very impressive and made sure my vehicle was serviced to my satisfaction. More

by gjcutler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Limthong
May 05, 2023 -

Hendrick BMW Northlake responded

Gjcutler, we are so pleased you enjoyed your visit to Hendrick BMW Northlake!

May 03, 2023

Jeff Day was my contact in the service department and he was outstanding. The experience was all positive when I dropped off my car and when I picked it up. I had no wait at either end of the process. Jeff More

by Jsfoodguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Day
May 05, 2023 -

Hendrick BMW Northlake responded

Jsfoodguy, we're glad to hear you enjoyed your visit.

May 03, 2023

My experience with Andrew in the service department was great. He arranged for the car to be picked up and dropped off and the service to the car was completed in a timely manner and the cost was as he est More

by uofndjeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Johnson
May 05, 2023 -

Hendrick BMW Northlake responded

Uofndjeff, thank you for sharing your positive experience!

May 03, 2023

Jeff Limthong was my service advisor today and did an outstanding job handling a difficult situation for me. Service reps often claim to be acting as your personal advocate, but this is the first time I More

by Bill Kitchen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Limthong, Stefanie Lisa
May 05, 2023 -

Hendrick BMW Northlake responded

Bill Kitchen, we are very happy we could provide you with a positive experience!

May 02, 2023

Jeff Day is excellent in the service department. He makes his dealership a positive experience. More

by Meetze
Recommend Dealer
Yes
Employees Worked With
Stefanie Lisa
May 04, 2023 -

Hendrick BMW Northlake responded

Hello Meetze, we appreciate you taking the time to leave us this feedback.

May 01, 2023

I have been lucky to work with Blaire whenever my BMW needs some attention and she always exceeds expectations. It can be daunting to visit the dealership but she makes it a breeze. More

by George77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blaire Smith
May 02, 2023 -

Hendrick BMW Northlake responded

George77, thank you for your kind words and this wonderful review!

May 01, 2023

I appreciate Blaire taking time to explain my service needs without pressure. She treats you like a person vs a number. More

by T.Camp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blaire Smith
May 02, 2023 -

Hendrick BMW Northlake responded

T.camp, we're glad to hear you enjoyed your visit.

May 01, 2023

Very impressed with Hendrick BMW Northlake. Brought car in today for first service appointment and was greeted immediately by Jeff Limthong. He was very thorough and informative. He kept me up More

by Emccache
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Limthong
May 03, 2023 -

Hendrick BMW Northlake responded

Emccache, we're glad you had such a wonderful experience with us!

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