Hendrick Chrysler Dodge Jeep RAM FIAT of Concord

FAMILY YES...FAMILY! Our experience with Francina, Derek & Stan was like coming home! Kindness, respect, laughter, and honesty! We love our 2011 Jeep Liberty YES...FAMILY! Our experience with Francina, Derek & Stan was like coming home! Kindness, respect, laughter, and honesty! We love our 2011 Jeep Liberty Limited! They've earned us for life!! Thanks so much. More

Loved the Hellcat and the Daytona Yes, the Sublime Green Hellcat and the new model Daytona were fabulous cars to see but they were not my reason for visiting Hendrick Dodge. My wife an Yes, the Sublime Green Hellcat and the new model Daytona were fabulous cars to see but they were not my reason for visiting Hendrick Dodge. My wife and I went there to test drive a Promaster City Wagon. I wanted her to see the vehicle. When we got there we were put in touch with Mr. George Bethune from the commercial sales department. George was very attentive and kind to us. One of the "Mysteries" I needed to solve with this vehicle had to do with the electronics of the vehicle. I needed to know if the long antenna on top of the van could be replaced with a shorter mast so that I could park it underneath my 80" carport. The van itself is 74" from the ground up to the high center but the mast, laid completely back (it moves a little) had a clearance of about 83". Backing into my carport the mast was going to catch and then bend severely to the point of perhaps snapping (it's fiberglass wrapped in thin and thick wire). So I needed a shorter mast and George was very helpful in solving this issue. He was very patient with us. I wasn't going to buy now and find out later I had a problem with parking. I could not modify the carport (aluminum and steel). I did not buy the van at Hendrick Dodge. It was not the exact model I was looking for. George was very helpful and even said he could probably find the van in the color and features I wanted at the port but I still wanted to shop all the dealers around so we said thanks. If Hendrick had the vehicle in the color and features I was looking for I would have been more than happy to buy from George. He knew his product very well and he was a kind easy gentleman to converse with. No aggressive pressure. If you're looking for a commercial vehicle or two or ten...George is the person to look up at Hendrick Dodge. No doubt about it. Thanks George for all your help. Kerry P., Charlotte, NC More

Gerald was a professional through and through. He was thoughtful and helpful. Sat with me throughout and kept me informed. Lee Brown was helpful and friendly and very efficient. I would buy ther He was thoughtful and helpful. Sat with me throughout and kept me informed. Lee Brown was helpful and friendly and very efficient. I would buy there again. I love the truck. More

Smooth Sale Gerald Hollis was a pleasure to work with. He had good manners. He made the sales process smooth and kept us informed throughout the whole process. Gerald Hollis was a pleasure to work with. He had good manners. He made the sales process smooth and kept us informed throughout the whole process. More

Great sales managers I've had a difficult time with Hendrick recently, however the sales manager Kristin Lents has made every attempt to rectify the situation. While I'm I've had a difficult time with Hendrick recently, however the sales manager Kristin Lents has made every attempt to rectify the situation. While I'm still on the fence about purchasing a second vehicle from this dealership the overall culture is that they do care. There is always some bad apples in every bunch, but the competent management of the dealership will ensure customer satisfaction. Overall a great dealership that will actively work to solve conflict in customer relationship management. More

Great Service, Highly Recommend! Had my Jeep serviced and the experience was awesome. Typically I go to a different dealership that is closer to work, but Hendrick is closer to my hou Had my Jeep serviced and the experience was awesome. Typically I go to a different dealership that is closer to work, but Hendrick is closer to my house and after this experience I will keep coming back. They called me to inform me of any issues before ever moving forward with anything, always keeping me informed. I had very specific requests and they followed through will all of these requests (which doesn't usually happen when I go to other dealerships. Usually 've had to go back and make them fix things because they didn't do what I asked). They advised me of an issue and I made another appointment to have it fixed. Again they were amazing and my Jeep is running like new. My service advisors were Kaylan Ryon and Matt Trenary and they both were great. They listened to my requests and made sure everything was handled properly. I highly recommend them and the service department. More

Long and drawn out sales process but overall ok The whole buying process took a whopping 6 or 7 hours. Took a lot of negotiating but over all they eventually gave me more for my trade than any other The whole buying process took a whopping 6 or 7 hours. Took a lot of negotiating but over all they eventually gave me more for my trade than any other place would and sold me the car I wanted at a good price. This is a very busy dealership though so don't be in a hurry. Communication outside of the dealership is slow (email, call backs etc) so if you want to get things done you have to go there. And even then they are slow! They need to get up to modern times on this. Lots of deals done on the phone guys...just get yourselves up to date on this process. I would buy from again. One other HUGE plus about these guys is they are open on Sunday. VERY smart! More