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Hendrick Chrysler Dodge Jeep RAM FIAT of Concord
Concord, NC
1,302 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,303 Reviews of Hendrick Chrysler Dodge Jeep RAM FIAT of Concord
April 19, 2013
The guys were great they went the extra mile to make sure my expectations were met. Even though there were several things I didn't question they encouraged me and explained things clearly . my expectations were met. Even though there were several things I didn't question they encouraged me and explained things clearly . More
by Rande90710
Employees Worked With
Mark Wright, Paul Boyd, Scott Spainhour
Helpful April 11, 2013
I went online to search for the vehicle I was looking for though my insurance assisted car buying service and was emailed automatically by a few of the dealerships in the area. Rob emailed me personally and though my insurance assisted car buying service and was emailed automatically by a few of the dealerships in the area. Rob emailed me personally and was the only one to actually call me expressing interest in my wife and I just looking at the Grand Caravan. We looked at a few models and decided to test drive to see what my wife and I thought of the handling. Never once did the price come up until we sat down and discussed if we wanted to look into purchasing. Rob was up front with me on the costs and worked with me in a way that I felt comfortable in the negotiation. A side note about him is that he was extremely friendly to my 2 year old who was comfortable enough to talk to him, showing his toy car and trains, in fact the whole staff at Hendrick was kind and understanding with my family even though we were there late and my son was on the verge of breakdown. I would definitely purchase a car from this dealership again and have already recommended it to my family. More
by lacybeatty
April 07, 2013
well i came in to find a car or truck to rebuild my credit and paul and sam came out talk to me about my options and suggested me to get into a new avenger and i didnt think they would but some how wit credit and paul and sam came out talk to me about my options and suggested me to get into a new avenger and i didnt think they would but some how with some miracle they got me into a 2013 avenger se v6 and wow you can ask for the best services and customer service and i do recommend this dealer to everyone and the finance manager was very good what he does because i was in and out with my paperwork More
by jimmie16
Employees Worked With
Paul Boyd
March 27, 2013
Sam went above and beyond to get me a price that I could work with on my new Dodge Ram 1500. Great customer service. I will definately recommend Hendrick Chrysler Dodge Jeep Ram of Concord, NC to my friends work with on my new Dodge Ram 1500. Great customer service. I will definately recommend Hendrick Chrysler Dodge Jeep Ram of Concord, NC to my friends and family. More
by mlr8105
March 25, 2013
Great car buying experience this past weekend courtesy of Alan Thompson, Paul Boyd, and Michael Castelli! Alan & Paul: you guys were great to work with, and your knowledge of the vehicles we were looking at Alan Thompson, Paul Boyd, and Michael Castelli! Alan & Paul: you guys were great to work with, and your knowledge of the vehicles we were looking at is top notch. Michael: thanks for getting us through the paperwork portion as quickly as possible. THANK YOU to all 3 of you for your patience and kindness with our little girls who were in full meltdown mode after spending the day there. :) We're looking forward to enjoying the Town & Country Limited and 300C for the next few years. More
by jmlamb76
Employees Worked With
Michael Castelli, Paul Boyd
March 12, 2013
This is WHY I gave you a very bad rating. This is WHY I gave you a very bad rating. Complaint #1 - Date of Service , March 3, 2013 I brought my 02 Jeep Wrangler in for a oil and fil This is WHY I gave you a very bad rating. Complaint #1 - Date of Service , March 3, 2013 I brought my 02 Jeep Wrangler in for a oil and filter change. The service advisor ( Dumbaugh ) said that from my last visit it shows that I had a rear pinion seal leaking oil. Do I want to have it fixed today? He also said that inspection was due in about three months, do I want to go ahead and get it inspected? I told him that I didn't think the pinion gear was leaking oil that I park the Jeep on cement and I have never seen oil on the cement. I also told him no for the inspection. Who going to go ahead and get a inspection when you have three months before it is due? After service work was complete Dumbaugh said that the pinion seal was still leaking oil bit didn't need to be taken care of at this time and my paper work said that I had oil leaks. The only oil leaks that I had was from where the oil and filter was changed and they didn't attempt to clean up the oil that had run down the side of the block when they took off the filter. They also didn't attempt to clean the oil that had run around the oil pan while draining the oil. I had to clean this mess up when I got home. I also checked the pinion seal and it was not leaking, no sign of oil around the seal. Cost to replace pinion seal, $137.00. Why are you trying to rip me off for a pinion seal when it don't need replacing? Complaint #2 - Date of Service, March 6, 2013 Brought my 06 Jeep Cherokee in for a front end alignment. After about an hour the service advisor (Sciranko) came to me and said that a bolt was broken on the lower control arm. He took me back in the garage area and showed it to me. I asked who broke it, and he said the guy doing the alignment . Well, since your guy broke it , it should be fixed at no cost to me. He said that the lower control arm would have to be replaced in order to fix it and I would have to pay for it because they couldn't help that they broke the bolt. He said that it would cost $ 579.95 to replace and install control arm. I took the Jeep home and took out the broken bolt in about 30 minutes. I came to the dealership and bought a replacement bolt for the control arm, less than five bucks. Two days later I brought Jeep back to the dealership and had the front end aligned. My problem is when you break something you should fix it at no cost to the customer. The second problem is , if the tech knew what he was doing , he could have taken the broken bolt out. The bolt went straight thru the control arm with a nut on top. All he had to do was put a wrench on the nut and loosen it. I still can't believe that they were going to charge me $579.95 for a lower control arm when all it needed was a new bolt. Another way to rip somebody off. WHAT HAPPENED TO QUILITY CUSTOMER SERVICE ? If I have to check behind you every time that I come in for service work, I don't need you. I especially don't like the idea that you want to change parts that don't need changing and you think the customer should be responsible for what you break. Another thing, if I going to be charged for shop supplies, by all means use them to clean up the mess you make. What I want is for you to take my name, phone number, address and any other information that you have on me off your system. I will never do business with Hendricks Jeep again. If you are told by the dealer that you need repairs and it is going to be costly, please check it yourself or go somewhere else and get a second opinion. It may save you hundreds of dollars , like it saved me. More
by jbostic
Employees Worked With
Jeff Dumbaugh
March 09, 2013
Buying a car has always been a stressful thing for me. Salesmen flock you the minute you pull into the lot, asking you questions and trying to show you cars before you even have a chance to browse. Hendri Salesmen flock you the minute you pull into the lot, asking you questions and trying to show you cars before you even have a chance to browse. Hendrick Chrysler Dodge gave me a whole new outlook on salesmen! Sam Williams took the time to listen to me and never made me feel stressed or pressured. That is how car shopping should be! After purchasing my New Dodge Dart, Sam explained all the features so I could drive off the lot and enjoy my new ride! I will be sure to recommend Hendricks to friends and family! More
by Bonnie S.
Employees Worked With
Samuel Williams
March 06, 2013
I have dealt with MANY new car dealerships in my life and I have to admit that the experience I had with Cory and Joe was exceptional. They were very professional and I never felt any pressure to buy. They g I have to admit that the experience I had with Cory and Joe was exceptional. They were very professional and I never felt any pressure to buy. They gave me that best price in the area on my new Dodge Dart and I love the car! If you want to be treated with respect, this is the dealership to go to. I also brought my car in for it's first free oil change and the professionalism of the dealership pours into the service department. I was introduced to the Service Manager, Richmond, and me service advisor was Mike. They are assets to any service department! More
by TomFortier
Employees Worked With
Joe Owens, Cory Lyle, Richmond Trexler
February 25, 2013
Recently purchased a new town and Country from Hendrick Chrysler. The experience was excellent overall, from my inital visit through my return visit to make the purchase. I worked with Paul and Derek on Chrysler. The experience was excellent overall, from my inital visit through my return visit to make the purchase. I worked with Paul and Derek on the sales side, and both were very knowledgeable, courteous, and respectful. They both worked quickly to meet my parameters for a fair deal on the price of the car as well. After the deal was agreed upon, I worked with Mike on the financing side. Once again, another very friendly and knowledgeable person to deal with. Explained the service contracts and insurance that they offered without being pushy about any of them. Was also very quick and detailed with his paperwork. Once the financing was complete, the car was waiting for me outside the dealership, already cleaned up with my license plate transferred over. The dealership itself is very nice, clean, and modern as well. Over all, an excellent place to purchase a car! More
by whatupe
Employees Worked With
Michael Castelli, Paul Boyd
January 31, 2013
We first contacted Alan after seeing a truck we were interested in on-line. We wanted to be sure the vehicle was still on the lot before we took a one hour trip to Concord. Alan checked on the computer interested in on-line. We wanted to be sure the vehicle was still on the lot before we took a one hour trip to Concord. Alan checked on the computer but said he wanted to actually go out on the lot and physically make sure it was still there. He immediately called us back and told us to come on because it was there. When we arrived, he had the truck pulled up to the front of the building, and we were immediately in love with this truck. Alan took us for a test ride and took care of reaching an agreeable price by working with Mark Wright, the finance manager. Alan was very personable but at the same time very professional. Mark then took over, and even though we were not financing, he took a considerable amount of time to discuss warranties and complete all paperwork. He also was very knowledgeable and informative, and we left the dealership feeling that we got a very fair deal and excellent service. We would definitely purchase another vehicle from this dealership. More
by Karlene Haley
Employees Worked With
Mark Wright
