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Hendrick Lexus Northlake

Charlotte, NC

5.0
1,681 Reviews

10830 Northlake Auto Plaza Blvd

Charlotte, NC

28269

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1,681 Reviews of Hendrick Lexus Northlake

May 23, 2024

Thank you Garrett for getting me in and out within the time you estimated that I would. More

by Y Crouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett
May 28, 2024 -

Hendrick Lexus Northlake responded

Y. Crouse, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Garrett and our team. Thank you for your loyalty!

May 23, 2024

GARRETT IS AWESOME. GIVE HIM A RAISE! thanks again for helping me save money :) -Monica More

by Monica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Crossman
May 29, 2024 -

Hendrick Lexus Northlake responded

Monica, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Garrett and look forward to sharing them with our team (and managers for that raise!). Thank you for being part of our Hendrick Lexus Northlake family!

May 23, 2024

First service was great on my brand new Lexus! In and out fast with no issues. Garrett was friendly and answered all my questions :) More

by melonhead1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Crossman
May 29, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are thrilled to hear Garrett provided the 5-Star Lexus experience during your first service visit and look forward to serving you again during your next visit. Please don't hesitate to reach out if there's anything additional we can do for you.

May 23, 2024

I have been very pleased with the quality of service and how organized the service department is. Garrett Crossman has been very good each time I have gone in for service to keep me informed on where they More

by Slomama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Crossman
May 29, 2024 -

Hendrick Lexus Northlake responded

Thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Garrett and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

May 22, 2024

My service representative Omar is awesome! My battery went out at a local store. I had a list of errands and appointments I had to do that day. I got a jump and went to the dealership. Omar ha More

by robinmassey-jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Licout
May 29, 2024 -

Hendrick Lexus Northlake responded

Robin, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. While we are sorry to hear about your battery, we are happy to hear Omar was able to get you quickly back on the road to resume your errands and appointments! Thank you for being part of our Hendrick Lexus Northlake family!

May 22, 2024

The service was excellent and my advisor was very detailed in explaining my service. Great quality of work. More

by Shdeas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Crossman
May 29, 2024 -

Hendrick Lexus Northlake responded

Shdeas, thank you so much for your 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Garrett and our team and look forward to serving you again during your next visit. Thank you for being part of our Hendrick Lexus Northlake family!

May 22, 2024

Garret was my service person. He was great. I was from out of town and he made feel at home. Hendrick treated me like I purchased the car there. Thank you for taking care of my ca More

by bettybahler
Recommend Dealer
Yes
Employees Worked With
Garrett Crossman service dept
May 29, 2024 -

Hendrick Lexus Northlake responded

Betty, thank you so much for your incredible 5-Star rating of Hendrick Lexus Northlake. We truly appreciate your kind words about Garrett and look forward to sharing them with our team. Thank you for being part of our Hendrick Lexus Northlake family!

May 22, 2024

Great service from Garrett Grossman as usual from Hendrick Lexus. Easy and fast check in and I was given a time frame for my service to be completed. The car was washed and completed exactly within t More

by jim1392
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Crossman
May 28, 2024 -

Hendrick Lexus Northlake responded

Jim, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Garrett and our team. Thank you for your loyalty!

May 22, 2024

From purchase to service you feel special at Hendrick Lexus Northlake. Garrett Crossman greeted me and was so friendly and helpful through the service process. Waiting is comfortable with all things you’ More

by Cgavin1518
Recommend Dealer
Yes
Employees Worked With
Garrett Crossman
May 28, 2024 -

Hendrick Lexus Northlake responded

C. Gavin, thank you so much for taking the time to share about your recent service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Garrett and our team. Thank you for being part of our Hendrick Lexus Northlake family!

May 22, 2024

No issues, just in for 25K Service. Service was quick, friendly and on time. I will certainly be back. My next car will be a Lexus, just like the last 3 have been More

by mosler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Crossman
May 28, 2024 -

Hendrick Lexus Northlake responded

Mosler, thank you so much for taking the time to share about your recent 25k service visit to Hendrick Lexus Northlake. We are honored to receive your 5-Star rating and look forward to sharing your positive feedback with Garrett and our team. Thank you for your loyalty!

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