Hendrick Toyota Apex

I was only in for an oil change plus state inspection. I arrived a few minutes early and was given an estimated completion time. The car was ready before the time given. I do not remember the name of the m arrived a few minutes early and was given an estimated completion time. The car was ready before the time given. I do not remember the name of the man that helped me. More

Had attempted to get wife's Prius inspected on a free weekend in Pinehurst, where she bought the car, only to find the NCDOT was having computer problems and they could,t do it. Autopark honda, where I g weekend in Pinehurst, where she bought the car, only to find the NCDOT was having computer problems and they could,t do it. Autopark honda, where I go, gave me Hendrick's name. I called from the road and a young lady said come in, she would start the paperwork and that their computer link WAS currently working. I was promptly greeted and Mr. Gower handled the inspection even autorizing some minor bulb replacements to get me on my way in as short a time as possible. I think just over an hour. This morning I was able to get her registration handled with the DMV electronically. I think I found a new home for her service. More

Steven was very nice and funny! He is a great employee and I enjoyed my time there. I also loved the waiting area and the free coffee and bottled water. And I appreciated the complimentary car wash. The s and I enjoyed my time there. I also loved the waiting area and the free coffee and bottled water. And I appreciated the complimentary car wash. The service was also pretty quick. More

When I arrived at Toyota of Apex on Tuesday evening, I parked my car near the service department and walked over to the door. I stood there for quite a while as the employees made sure that they looked t parked my car near the service department and walked over to the door. I stood there for quite a while as the employees made sure that they looked too busy to ask if I needed help. Finally, someone asked if I had been helped. When I told him that I was there to drop off my car he told me to pull it around and someone would take care of me. I did as I was told and eventually, someone came over and took care of me. I told my husband in the car on the way home that next time, I would be sure to come after they were closed so I could use the after-hours drop box. We told our service associate that we would like to pick our car up around noon. About 12:30, we had not heard from them, so I called to see if the car was finished. The phone rang about 10 times before a woman answered. I told her that I was just calling to see if my car was ready. I slowly spelled my name. (My name is Schlieper, I always slowly spell my name.) All of sudden, I hear the person on the phone yelling military call signs at me. By the time I figure out what is going on, I hear “ECHO, ROMEO, is that right???” I respond, “uh, yeah”. Her response, “There’s nothing here”. I spell my name again. She asks who my associate was when I checked in. I didn’t remember his name, but she asked if he was bald. I said yes. “Oh, here it is, they misspelled your name in the system. They spelled it Schlieper.” I responded, “that is what I said”. I heard an exasperated sigh and she told me it was ready. My daughter drops me off to pick up my car. It doesn’t take too long for my associate to acknowledge me and offer to call for my car. He sends me across the breezeway to wait for my car. I wait, and I wait. Finally, a nice gentleman asks to see my paperwork so he can track down my car. After a little while he comes back and asks what shade of blue my car is. Then another employee ambles by and asks if my car has stickers on it. He tells me that it is over on the other side of “that Sequoia” . I told him that I didn’t see it. He pointed and told me “it’s RIGHT THERE”. And, yes, there it was down the driveway, behind a huge SUV. I asked where the keys were. “They’re in it” he replied. As if I had just asked one of the dumbest questions he had ever heard. I’m walking over to my car, thankful, no one took it since it was sitting there with the keys in it and wondering why I had to bring the car to them and they didn’t bring it back to me. And to add insult to injury, there was bird poop on the windshield. More

Had to repair the sunglasses holder and it was done promptly--in less than 45 minutes. Car washed well. Friendly folks; would definitely recommend this dealer to others. promptly--in less than 45 minutes. Car washed well. Friendly folks; would definitely recommend this dealer to others. More

Recently had service on my 4Runner, twice within a few months. Danielle Christie ran point both times, and was very knowledgable, helpful, and accomodating. She went above and beyond to make sure everyt months. Danielle Christie ran point both times, and was very knowledgable, helpful, and accomodating. She went above and beyond to make sure everything was handled with best in class customer service. thanks! More

I bought my Venza here. I have free oil changes for 1 more year. They are convenient to my home and work, courteous, and quick. What more can I say. more year. They are convenient to my home and work, courteous, and quick. What more can I say. More

Service was completed as requested and on time at less then the expected price. Tyronne Sims was a very friendly and responsive service advisor. I would recommend this dealership over Fred Anderson Toyota then the expected price. Tyronne Sims was a very friendly and responsive service advisor. I would recommend this dealership over Fred Anderson Toyota. More

Outstanding service. No wait . Attractive, comfortable waiting area. Service representative spent extra time explaining features of the car I wasn't familiar with. Every staff member goes out of their way waiting area. Service representative spent extra time explaining features of the car I wasn't familiar with. Every staff member goes out of their way to be welcoming and helpful. I've owned Chrysler, Ford, Jaguar, AMC, Mercedes,and Mercury. Toyota Apex offers the best service by far. More

On several occasions, they figured out quite complicated issues with my prius and fixed it at reasonable price. One time they figured out a problem with my A/C that one other toyota dealership had been una issues with my prius and fixed it at reasonable price. One time they figured out a problem with my A/C that one other toyota dealership had been unable to find anything wrong with over several visits and multiple YEARS. Just the other day, on another visit, I told them I was hearing a strange noise, and they had somebody ride around with me in my car until they heard it, and immediately diagnosed it. This dealership is doing everything that a competent and supportive car repair shop is classically supposed to do, but so few do nowadays. More