Hennessy Lexus of Gwinnett
Duluth, GA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 887 reviews
Living in Tennessee (4 hours from Hennessy Lexus) and being an engineer may have made a successful transaction difficult for most dealerships and sales people. Fortunately, working with Frank Mullin and being an engineer may have made a successful transaction difficult for most dealerships and sales people. Fortunately, working with Frank Mullin and Hennessy Lexus was easy and a pleasure. Again, as an engineer, I am very direct and very picky about the products that I purchase and the quality that I expect, including quality of service. Frank not only provided me with all of the information that I requested on the RX350 that we bought, he also provided me with even more detail than I expected (detailed pics, documents, etc). This was great considering that we were transacting everything while being roughly 250 miles apart. By the time we were done exchanging emails and information, I felt confident that I was purchasing a great car at a better price than I could find elsewhere and that the rest of our deal would go smoothly. When I arrived at the dealership several days later to finalize everything and pick up the RX, the car was great, Frank was more than helpful and the entire transaction went very smoothly. My wife and I were both extremely pleased and glad that we found Frank and Hennessy Lexus. I just wish we lived close enough to use Hennessy for our continued service. However, rest assured, when it is time for us to purchase another Lexus, we will be calling Frank. Please note however that it is unfortunate that some other dealerships just "don't get it". I tried working with several lexus dealers in TN and KY that were closer to me without success. The prices at a couple of them were outrageous and several did not even want to bother dealing with someone long distance by phone and email. Luckily, Frank and Hennessy truly wanted to earn my business and it showed. Again, they made my long distance dealings ultra smooth and pleasurable. Word of mouth is a powerful tool and one that I plan to use often regarding our experience with Frank Mullin and Hennessy Lexus. Thanks guys and gals!!! More
I spotted a beautiful car online and went to the Hennessey Lexus dealership to check the car out. We braced ourselves for a bad experience. When we arrived, we were introduced to Mike Harris, th Hennessey Lexus dealership to check the car out. We braced ourselves for a bad experience. When we arrived, we were introduced to Mike Harris, the salesman who would help us. Let me tell you about Mike. He was friendly, helpful, and not at all pushy. Neither was anyone! This experience was so rare, we were taken aback. In every other car dealership we ever visited, we had to "escape by the skin of our teeth" because the salesmen were "vultures" in their approach. But not Mike. In fact, when we left the dealership (I didn't buy the car on that visit), I went back to work and waited for the antics to start - I waited for the phone to ring, but it never did. I was even more confused because I just knew Mike would call trying to pressure me into buying that car. But it never happened. While on vacation the next week, I called Mike asking about the car again, and he helped me through the entire buying process "over the phone". He took the bull by the horns and helped me make the deal. When we went to pick up the car, the entire staff was so friendly and helpful. I still cannot believe the incredible experience we had, a one of a kind. All the staff at Hennessey should be applauded for standing out as different. They really do care for the customer, and it definitely show. I will be back....... More
My wife and I have worked with Mike for 5 years and this is the second car we have purchased from the dealership. Mike has been very good to us and we have been very pleased with the 2 cars we purchased. is the second car we have purchased from the dealership. Mike has been very good to us and we have been very pleased with the 2 cars we purchased. I would highly recommend Mike to anyone. He is very courteous and easy to work with. Tim was great to deal with, as well. There was not a lot of back and forth which I appreciate as time is a valuable commodity these days. I have a lot of respect for Tim and how he goes about doing his business. The other nice thing about the dealership is that the service center is second to none. they are great to work with especially our service advisor Drew. More
My wife recently graduated school and wanted to reward herself with a Car. We began searching the used vehicles locally in Alabama and found an IS-350 she liked at Tom Williams in Birmingham. We test drov herself with a Car. We began searching the used vehicles locally in Alabama and found an IS-350 she liked at Tom Williams in Birmingham. We test drove the car and tried to work with the high pressure salesman at the dealership but could not get him to understand my wife was not settling for something she did not like. We were not impressed with the customer service there. My wife then went on line and discovered another vehicle she liked at Hennessy of Gwinett. We phoned Karla Jones and spoke with her about the car. She went above and beyond to go out in the RAIN and look the car over and send pics to my cell and e mail. She also made several trips back to the car with questions my wife had about the physical features and conditions of the car. We have never purchased a vehicle via the internet and had no intentions of doing so in this case, however, Mrs. Jones made the process so easy and comfortable that we did almost everything via e mail and I went to the dealership without my wife and made the purchase. The process was flawless and customer service from EVERYONE at the dealership was amazing. They even called the next morning to ensure I made it home OK and to make sure we were happy with the purchase. This was an amazing dealership!!!! More
My experience with Hennessy Lexus was exceptional. I dealt with Karla Jones, whose attitude and professionalism made the process easy and pleasant, far exceeding my expectations. dealt with Karla Jones, whose attitude and professionalism made the process easy and pleasant, far exceeding my expectations. More
I was looking to purchase a new 2012 CT200h. I worked with three different dealerships during the process. One of them by visiting the dealership and working with a sales person. The other two started by with three different dealerships during the process. One of them by visiting the dealership and working with a sales person. The other two started by me using the internet and that's how I got in contact with Frank Mullins. I new what options I wanted on the car and all three dealerships did not have the car on their lot. All three gave me pricing without knowing the others price. One of the dealers I did the back and forth on price and was told that the price could not get any better. Frank was able to give me the best deal, find the exact car I wanted,quickest delivery, no back and forth hassles with price and options. It was a great experience and would highly recommend Frank Mullin and Hennessy Gwinnett to anyone looking for a Lexus. He also has a vast knowledge of the Lexus and has been able to answer any questions or get answers quickly on anything during and even after the sale. More
Frank Mullin treated my wife and me with the utmost respect and professionalism from the beginning to the end of the sales process. He is extremely good at his job, and he is a credit to the Hennessy o respect and professionalism from the beginning to the end of the sales process. He is extremely good at his job, and he is a credit to the Hennessy organization. While this is the first car we have purchased from Hennessy Lexus, I am sure it will not be the last. This is a VERY well run dealership. George F. Marts More
Bought a new IS 350 from this dealership. After having talked to several dealers, this organization was simply very straight to work with offering competitive pricing and no surprises. We did not have to talked to several dealers, this organization was simply very straight to work with offering competitive pricing and no surprises. We did not have to engage in endless negotiation, and the paperwork was prepared in advance and well organized. My wife and I had a very positive experience with both our sales representative and the finance manager. No one pressured us and all and all it was a very comfortable atmosphere which I would highly recommend. Lastly, I'm a difficult buyer and they left me feeling very satisfied with the process. Bob More
From the very beginning Frank was nothing less than amazing. He made me feel as if I was his top priority. I did not expect my car buying experience to be as pain free and stress free and it was with F amazing. He made me feel as if I was his top priority. I did not expect my car buying experience to be as pain free and stress free and it was with Frank Mullin and Brian Westbrook. At no point did I feel defensive or taken advantage of. In fact, the entire experience from my initial inquiry email to finalizing the paper work with Brian to driving off the lot far exceeded all of my previous car buying experiences. I felt as if I was purchasing a car from a friend. Professionalism, honesty and integrity goes a long way and Frank and Brian nailed it! I traveled 20 miles past a much closer Lexus dealership to Hennessy Lexus of Gwinnett. It was well worth the distance traveled. Frank and Brian made this a special experience to remember. Guys, thanks a thousand times! Regards, Soyica Lyles More
The customer service was excellent and a very friendly environment. Mrs. Karla Jones and Mr. Brian Westbrook were wonderful and helpful. Would recommend to family and friends without hesitation. environment. Mrs. Karla Jones and Mr. Brian Westbrook were wonderful and helpful. Would recommend to family and friends without hesitation. More