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Henry Brown Buick GMC

Gilbert, AZ

Overview
Employees
Reviews
Vehicles
4.7
1,557 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,557 reviews

January 21, 2021

My sales consultant Jose Rodriquez did an excellent job per my request on the phone. He had provided me with all the particulars on the car and had my financing all lined up because my wife has kidney can More

by JOHNLOW1250
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sante Euell
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Jan 21, 2021 -

Henry Brown Buick GMC responded

Thank you, John, for sharing your experience with us! We're happy to hear it went smoothly working with Jose and hope you enjoy your new vehicle. We truly appreciate your feedback! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 21, 2021

My new Yukon purchase was seamless. Jim Avise and Blake Brown are very customer conscience. My experience was again beyond expectations, Thank you very much! More

by JGOSIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Avise
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Jan 21, 2021 -

Henry Brown Buick GMC responded

Thank you for your business and this review. We're happy to hear Jim and Blake were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 20, 2021

I had a wonderful experience purchasing my truck from this dealership. My salesman and his team were very helpful, and patient with my decision. On delivery day all paperwork was in place. More

by EIGHTBALL37999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2021 -

Henry Brown Buick GMC responded

Thank you so much for your kind words! We are so glad we were able to assist you with your new truck purchase. Please let us know how we can help down the road :)

January 13, 2021

My recent vehicle purchase was a pleasant experience. My sales rep was Tim Russell and was very pleasant to work with. His knowledge, expertise and friendliness was beyond my expectations. I would highly r More

by BAZBRENDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Russell
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Jan 13, 2021 -

Henry Brown Buick GMC responded

Thank you so much for your wonderful review! We are thrilled that Tim had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 08, 2021

I was put in touch with Butch by a mutal friend. I called him and made a appoinment. He talked and found out what I was looking for and hooked me up with a vehicle in my budget. Very happy with my purchase More

by T_luscombe
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sante Euell Very friendly and plesant to work with
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Jan 09, 2021 -

Henry Brown Buick GMC responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience working with Butch, and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 07, 2021

Everyone we worked with was very cold. No type of a friendly vibe going on. Salesman right down to the finance person. Felt like they were doing us a favor. More

by CS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Warwick
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cavalliero
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2021 -

Henry Brown Buick GMC responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We’d love the opportunity to address any issues with our team. Thank you for your time.

January 06, 2021

Overall a good experience. A little rushed at the end however. Truck came in as requested. Dwayne is really easy to work with as well. Thanks More

by MARKIAQUINTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas James
Eiji Pollard
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2021 -

Henry Brown Buick GMC responded

Thank you for your review and kind words for Dwayne! Here at Henry Brown Buick GMC, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We hope you'll enjoy your new truck! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 05, 2021

third purchase from Ben, you've got to appreciatea a 1st quote being realistic. another dealers quote was 4 times higher !!! how stupid do they think we are? More

by RORI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : amy,garrett, todd, mike
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Jan 06, 2021 -

Henry Brown Buick GMC responded

Thank you so much for choosing Henry Brown Buick GMC! It's wonderful to hear that Ben provided such a great experience, and we truly appreciate your repeat business. Please don't hesitate to reach out if there is anything else we can assist you with, we are always happy to help! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 04, 2021

I love my new truck! Mike Forney was awesome to work with, I was in a terrible accident and everyone was patient with me as I move pretty slow right now. There was limited inventory but I feel like we g More

by cxadams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Upchurch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Forney
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Jan 04, 2021 -

Henry Brown Buick GMC responded

It's fantastic to hear that Mike provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 03, 2021

We received excellent service and the fastest buying experience ever thanks to Rob & Butch! 5 Star Service! Great follow up, we were happy with the transaction! More

by CANDICETOMEVANS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Upchurch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2021 -

Henry Brown Buick GMC responded

Thank you, Candice, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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