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Henry Brown Buick GMC

Gilbert, AZ

4.7
1,580 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,580 reviews

March 01, 2021

Had another great experience at Henry Brown. Dwayne was fantastic. He was very patient and went above and beyond to find (and even switch) the right truck for me and my family. Thanks Dwayne! I really appr More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Henry Brown Buick GMC responded

Thank you so much, Steve, for choosing Henry Brown Buick GMC! Congrats on your new purchase, and let us know if we can be of any more assistance! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

March 01, 2021

Truly a remarkable and incredible buying experience. I live in Los Angeles and found one of their second hand Jeeps online. I called and had a no-nonsense price discussion with Dwayne and Joe that took a More

by JasonW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe
Mar 01, 2021 -

Henry Brown Buick GMC responded

Thank you, Jason, we are thrilled to hear that Dwayne and Joe provided such an excellent experience! We appreciate your business and hope that you're enjoying your new Jeep. Thank you for choosing Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

February 28, 2021

Amazing service, fast and friendly. I would highly recommend anyone needing a vehicle to go see the Brown Family. We love our new car and the experience getting it. More

by BRIAN@ENDYROY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Henry Brown Buick GMC responded

Thank you, Brian, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

February 28, 2021

I was very impressed with Henry Brown dealership overall. especially Rick. I have delt with sales people throught out my personnel and proffesional career. But seldom have I delt with a professional with the More

by dosbobs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Francis
Mar 01, 2021 -

Henry Brown Buick GMC responded

It's fantastic to hear, Robert, that Rick provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

February 28, 2021

Hello, I’d just like to thank Rick for an outstanding job in helping us view the vehicle of interest. What I really was happy about is that he was not pushy trying to make his sale. Although it was busy in/ More

by Dulce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Francis
Mar 01, 2021 -

Henry Brown Buick GMC responded

It's great to hear that Rick able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again Dulce and Felipe for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

February 26, 2021

Butch, Thanks very much it was a pleasure working with you! A few phone calls and all was done and none of that high pressure, that can come along with buying a car. Again thanks so much. More

by liv4golfin
Recommend Dealer
Yes
Employees Worked With
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2021 -

Henry Brown Buick GMC responded

We are very happy to have provided Butch with such a positive experience! We sincerely value your business and look forward to your next visit. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

February 23, 2021

Dwayne was extremely kind, funny, and helpful! We’ve never had an experience with a salesperson like we did with him. He made sure that we got exactly what we wanted and his expert knowledge really came More

by Jose.jara1992
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Henry Brown Buick GMC responded

Thank you so much for your kind words for Dwayne. We appreciate you taking the time to leave us this wonderful feedback! Congratulations on your new vehicle, Jose! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

February 23, 2021

I have been working with your dealership for over 30 years, would not want to do business anywhere else. Thanks to Todd and Garrett for the help. More

by MAJOR_CHEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Henry Brown Buick GMC responded

Thank you for your business and this awesome, five-star review. We're happy to hear our team has been able to serve you and demonstrate our commitment to great service over the past 30 years. We look forward to sharing this review with Todd and Garrett. If there is anything we can assist you with in the future, please let us know. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

February 16, 2021

Jimmy Rowe was great helping me get my new Terrain. Going over the different trim levels and packages available until we found just what I was looking for. The rest of the process from doing the appl More

by JUDYGRANTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Rowe
Feb 17, 2021 -

Henry Brown Buick GMC responded

Judy, It's great to hear that Jimmy was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Congratulations on your new Terrain! Thanks again for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

February 13, 2021

I told my wife we are stopping at the Henry Brown dealership to just “look”. After 30 minutes of meeting and talking with Dwayne Champion we bought a Canyon. Absolutely loved his honest and no nonsen More

by andezona
Recommend Dealer
Yes
Employees Worked With
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2021 -

Henry Brown Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Dwayne and our sales team here at our dealership. Congratulations on your new Canyon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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