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Henry Brown Buick GMC

Gilbert, AZ

4.7
1,557 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,557 reviews

December 19, 2020

Dylan Payne did a great job helping me to lease a new Denali Terrain. Couldn’t be happier. You need more employees like him. Thank you More

by JEBCPA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Payne
Dec 19, 2020 -

Henry Brown Buick GMC responded

Thanks for your feedback on your recent visit to Henry Brown Buick GMC. We're glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new Denali! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 18, 2020

Very positive experience. Had the right truck in stock and quickly finalized terms and process. Best and easiest new car purchase I've made. Will be a repeat customer. More

by RICK.FACTOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Avis
Dec 19, 2020 -

Henry Brown Buick GMC responded

Rick, thank you for choosing Henry Brown Buick GMC, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope you'll enjoy your new truck! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 17, 2020

Best car buying experience I’ve ever had! Ben and Mike made the process so easy. I would definitely buy another vehicle from them in the future! More

by Heath
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Tarwater
Dec 19, 2020 -

Henry Brown Buick GMC responded

Thank you for sharing your thoughts about your experience with Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 15, 2020

The first two times I walked in I had a hard time getting a salesman to help me. Eventually got with Phil Cross who helped me build the truck I wanted and spent the time with my limits of needing a six-passe More

by 18004agunsafe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Cross, Shannon Hendon
Dec 16, 2020 -

Henry Brown Buick GMC responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new truck, and we thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 14, 2020

Waggy does an amazing job making sure we were taking care of. He’s just all around a great person to work with. Second car I I have purchased with him and I feel like I would want to work with anyone else More

by BCOW12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wagner Harrigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Henry Brown Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Henry Brown Buick GMC, we look forward to having you as one of our valued customers for many more years to come! Congrats on your new vehicle! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 13, 2020

Joel Price was very knowledgeable and easy to work with. I honestly believe I received a fair and good deal. I’ve already recommended him to my son who is in the process of buying a GMC now. More

by DEEGRIMMER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Price - 5 star
Dec 15, 2020 -

Henry Brown Buick GMC responded

Thank you so much, Dee, for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 10, 2020

Shannon Hendon was very helpful in reviewing the the systems of the vehicle. She also made my experience with the dealership a very good experience once again, hence, this was not my first time purchase More

by AUDI.J.SCOTT
Customer Service
Recommend Dealer
Yes
Employees Worked With
Brandon Warwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Hendon
Dec 10, 2020 -

Henry Brown Buick GMC responded

Here at Henry Brown Buick GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Shannon, and it was a pleasure having you at the dealership. We appreciate your review! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 10, 2020

Blake and the whole team of sales professionals did a great job taking care of me! I was treated like the red carpet was rolled out and they listened to what I wanted. Blake and the others went above a More

by TRUKONFIRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2020 -

Henry Brown Buick GMC responded

We are very happy that Blake provided you with such a positive experience! Thank you for the five-star review! We sincerely value your business and look forward to your next visit. We hope you enjoy your purchase! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 09, 2020

Tom Wright was so good to work with! I called him and he handled everything for me. He called when the truck was ready and boom we did the deal. He came and picked up my truck to have a bed cover installe More

by ABDAVISBLDRS
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

Henry Brown Buick GMC responded

Thank you so much for your kind words about Tom! We appreciate you taking the time to leave us this wonderful feedback! We hope you enjoy your new truck! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 08, 2020

Our sales person was a young lady by the name of Shannon. She is not on your list. Reached out to use via the internet sales dept. She was excellent and very knowledgeable about GMC products. More

by Loren Pratt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon
Dec 08, 2020 -

Henry Brown Buick GMC responded

Thank you so much for choosing Henry Brown Buick GMC! Congrats on your new purchase, and let us know if we can be of any more assistance! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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