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Henry Brown Buick GMC

Gilbert, AZ

Overview
Employees
Reviews
Vehicles
4.7
1,553 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,553 reviews

August 05, 2020

Excellent experience in buying a new vehicle! Straight forward no hassle! Dwight was such a help in getting everything together for the purchase! Will be back for the next one! More

by MARK-MUUS
Recommend Dealer
Yes
Employees Worked With
Dewight Byron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
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Aug 06, 2020 -

Henry Brown Buick GMC responded

Thank you, Mark, so much for your kind words, and for taking the time to leave us this wonderful feedback! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 05, 2020

Great service and price..thank you! We bought a used jeep and got great service and a great price from Ben, Tom and AMy. Paperwork was done in a timely manner and we love the jeep. Thank More

by btquack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 06, 2020 -

Henry Brown Buick GMC responded

Here at Henry Brown Buick GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

August 03, 2020

they are very good at what they do These guys treated me well and provided all the information I needed. Tim Russel delivered the vehicle as promised and took great care of all my need More

by d.m.beck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Russell
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Aug 03, 2020 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Tim delivered such a great experience! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 30, 2020

We had a great experience buying our Jeep! Thank you Ben, Tom and Amy for al of your help to get it done quickly! My son is so excited! More

by btquack
Recommend Dealer
Yes
Employees Worked With
Tom and Ben and Amy were super helpful!!!
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Jul 31, 2020 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 29, 2020

Love Henry Brown Buick GMC! Always get a great deal and exceptional customer service! Thank you Blake Brown, Jim Avise, and Eiji Pollard for everything More

by LINDASUE681
Recommend Dealer
Yes
Employees Worked With
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Avise
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Jul 30, 2020 -

Henry Brown Buick GMC responded

Thanks for your feedback on your recent visit to Henry Brown Buick GMC. I'm glad to hear that Blake, Jim, and Eiji were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 27, 2020

Butch is the MAN!!! We recently purchased a used vehicle from Butch and our experience was GREAT! He made the transaction very smooth and easy. Thank you for making our p More

by d.durland
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cavalliero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2020 -

Henry Brown Buick GMC responded

Thank you for choosing Henry Brown Buick GMC, your feedback and rating mean a lot to us. We're glad Butch was able to help, and we hope to see you again! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 26, 2020

Great car buying experience! This dealership, and specifically Dewight Byron, were very easy to work with and extremely helpful. Dewight made sure to answer all of my questions an More

by rileesechrist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dewight Byron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2020 -

Henry Brown Buick GMC responded

Hello, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 23, 2020

Butch was amazing. He was a straight shooter and allowed to us meet with someone to help design our truck. He responded to text messages and kept us updated on the time frame of the truck. When we arrived h More

by Mrswint2u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrienne Cross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Also met Harold. He was new and eager to learn from the master Butch.
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Jul 24, 2020 -

Henry Brown Buick GMC responded

Congratulations on your new truck! We are so glad that Butch had the opportunity to work with you, and that he and our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 20, 2020

It's about the people Just bought a used vehicle from Butch and his team. They were easy to deal with and very fair in their pricing. I would definitely buy from them again More

by Vern
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 21, 2020 -

Henry Brown Buick GMC responded

Thank you for taking the time to write this review, it's great to hear that Butch and the team provided a positive experience! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Henry Brown Buick GMC are glad to have you as a customer. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

July 20, 2020

Great experience with one glitch The majority of my buying experience was great. The issue I had was that we were told the 2020 Encore had a 4 year, 48,000 mile warranty and when I More

by PATPENEGOR
Recommend Dealer
Yes
Employees Worked With
Thomas James
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Warwick
4.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 20, 2020 -

Henry Brown Buick GMC responded

Thank you for your review. We appreciate your feedback, and if you would like to reach out to us directly, we would be glad to try to address your concerns. Thank you for choosing Henry Brown Buick GMC, we hope you will give us another opportunity to serve you! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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