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Henry Brown Buick GMC
Gilbert, AZ
1,522 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at.
When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available.
Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth.
The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,522 reviews
January 14, 2019
Very good I enjoyed my time buying my new truck at Henry brown butch was a very good salesman and never pressured me in to anything and was able to put me in a I enjoyed my time buying my new truck at Henry brown butch was a very good salesman and never pressured me in to anything and was able to put me in a truck that worked best for me. Adrienne the financial lady was also very helpful and making me feel comfortable with my choice of financing my first vehicle. More
by Matttrx250R
January 11, 2019
Great experience no unexpected surprises Everyone was. Very helpful, spent lots of time and weren't in a hurry to explain how things worked, explaining the deal we got on the car and financin Everyone was. Very helpful, spent lots of time and weren't in a hurry to explain how things worked, explaining the deal we got on the car and financing. More
by RRETIRE10
January 11, 2019
Excellent customer service From the very beginning of meeting Butch, we could tell that we were not going to be pressured into buying something we did not need. Butch was very k From the very beginning of meeting Butch, we could tell that we were not going to be pressured into buying something we did not need. Butch was very knowledgeable of the vehicles he was showing us which would insure we would get the most vehicle for the amount we were willing to pay. We were very pleased with the customer service that Butch provided us at Henry Brown. This is our 2nd GMC truck we have purchased from this dealership and I will always be a return customer if I ever need another vehicle. More
by American, Graffiti62
January 02, 2019
Great car buying experience! We needed to purchase a vehicle and Butch was so helpful. He guided us to the end of the year closeout vehicles used as loaners. We got a great deal We needed to purchase a vehicle and Butch was so helpful. He guided us to the end of the year closeout vehicles used as loaners. We got a great deal and he didn't pressure us. He was so helpful in explaining all the functions available. Thank you Butch, Chris, Jose and Sante!! More
by sn&phread
December 01, 2018
Best car lot experience Employees were super fast and friendly, definitely got me what I needed. Happy and satisfied with my purchase. Would recommend for anyone to buy a car Employees were super fast and friendly, definitely got me what I needed. Happy and satisfied with my purchase. Would recommend for anyone to buy a car there More
by Corral520
November 27, 2018
Quick, easy, no haggle I found myself needing to purchase another vehicle unexpectedly. Butch made that process quick and painless. I could not have done it without his help I found myself needing to purchase another vehicle unexpectedly. Butch made that process quick and painless. I could not have done it without his help. More
by Ajbrunette13
Employees Worked With
November 26, 2018
Highly recommend! Butch Shearer and Eiji Pollard made this car buying process easy and smooth. I felt that Butch really listened to what I wanted in a vehicle and was Butch Shearer and Eiji Pollard made this car buying process easy and smooth. I felt that Butch really listened to what I wanted in a vehicle and was genuinely interested in helping find the right vehicle for me. Eiji made the finance portion easy and quick as well. Friendly, patient and professional. Highly recommend Henry Brown GMC and make sure to ask for Butch Shearer! More
by Kellie
November 13, 2018
Great Experience! We HIGHLY recommend Dwayne Champion & Henry Brown GMC! Dwayne was great to work with & Joe in finance was awesome as well. We will definitely be back We HIGHLY recommend Dwayne Champion & Henry Brown GMC! Dwayne was great to work with & Joe in finance was awesome as well. We will definitely be back for future car-buying!! More
by Kevin W.
November 08, 2018
Excellent experience! Highly Reccomend! My experience at Henry Brown Buick GMC was wonderful. Dwayne was friendly, professional and efficient in getting me into the new car that was perfect My experience at Henry Brown Buick GMC was wonderful. Dwayne was friendly, professional and efficient in getting me into the new car that was perfect for me. I would 100% reccommend going to see him, the dealership and also love Buick and GMC brand. Sante in finance was so friendly and also fabulous! More
by Katiejaynes86
September 26, 2018
Excellent salesman Our salesman Dylan was excellent to work with. Not a high pressured salesman at all. We did not find what we were looking for the day we went in even Our salesman Dylan was excellent to work with. Not a high pressured salesman at all. We did not find what we were looking for the day we went in even though patiently he showed us many vehicles but by the next morning Dylan had located a vehicle that met our needs 100%. We ended up buying that vehicle the next day. He listened to our wants and needs and came through for us. More
by We boughta2013Buick
Employees Worked With
Dylan Barrett, Marlene Vairo
