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Henry Brown Buick GMC

Gilbert, AZ

4.7
1,548 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,548 reviews

September 14, 2018

Good Experience I really appreciated how helpful and non-pushy our salesman was. He explained everything and answered all our questions. He also gave us his cell numb More

by Buick123
Recommend Dealer
Yes
Employees Worked With
Butch Shearer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marlene Vairo
Oct 08, 2018 -

Henry Brown Buick GMC responded

Thank so much for posting this review; we really appreciate you taking the time to share your experience with us. We are glad that your time with us was a pleasant one and hope that we can be of service to you again in the near future. Sincerely Henry Brown Auto Group

August 29, 2018

Superb experience! Butch was awesome to deal with in purchasing our used car. He was not a high pressure salesperson, very personable and we felt we could trust him. W More

by Tidd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Thompson
Sep 13, 2018 -

Henry Brown Buick GMC responded

Thank you for sharing your experience and great comments with our social audience. In order to maintain the high standards of service for which we strive, it is very important for us to listen to every customer. We look forward to having the opportunity to serve you again in a near future and to provide you with the excellent service that you deserve. Cordially Henry Brown Buick GMC

August 24, 2018

Buying a car Working with Butch was as good as one could expect. He was very knowledgeable of the product and took the time to answer all our questions. At deliv More

by Big Dean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Bejarano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2018 -

Henry Brown Buick GMC responded

Thank you so much for sharing such positive comments. Butch really does love what he does and this in turn allows him to provide a friendly, professional service at all times. Thank you for your kind words. We are glad that your experience with us was pleasant one and hope that we can be of service to you again in the near future. Sincerely, Henry Brown Buick GMC

August 17, 2018

Thank you! Thank you for making our purchase of the Traverse smooth and easy. Dewayne was EXCELLENT!!! We had no pressure to buy and took the time to listen to w More

by Bobby 79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2018 -

Henry Brown Buick GMC responded

Thank so much for posting this review; we really appreciate you taking the time to share your experience with us. We are glad that your time with Dwayne was a pleasant one and hope that we can be of service to you again in the near future. Sincerely Henry Brown Auto Group

August 01, 2018

Excellent! This the third lease we have had from HB. We keep coming back because of the way we have always been treated by the sales and service staff. We work More

by Cyd
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Cavalliero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny G
Aug 16, 2018 -

Henry Brown Buick GMC responded

Thank you for your business and your kind words about your visit with Henry Brown Buick GMC.

July 19, 2018

Love my experience! Absolutely loved our experience at Henry Brown GMC! Dwayne was such a pleasure to work with! All the challenges we threw at him when looking for a veh More

by Garcia14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2018 -

Henry Brown Buick GMC responded

Thank you for your business and the great review. Dwayne is one of our finest! Thank you again, Henry Brown Buick GMC

July 18, 2018

Amazing Service! My car was totaled in an accident two months ago and finally I caved and went to get a new one. I got into the dealership about 2 and realized it was More

by KaylaW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2018 -

Henry Brown Buick GMC responded

Great to hear you found the vehicle that fits your needs. We agree Dwayne is always looking out for his customers and that is why hes one of our Best! Hope to see you soon!

July 18, 2018

Another great experience We love dealing with Dwayne! I called him again when my daughter was looking for another vehicle and told him where we are wanting to be as far as pri More

by SKWillis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2018 -

Henry Brown Buick GMC responded

Love to know your family and our Henry Brown family have Dwayne to call. He is one of our Best! Thanks again for your business.

July 13, 2018

Excellent Care From the beginning to the end we were taken very care of and was kept in the loop of every thing that was going on and what was next. Excellent care More

by donna10546
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2018 -

Henry Brown Buick GMC responded

Thank so much for posting this review; we really appreciate you taking the time to share your experience with us. We are glad that your time with us was a pleasant one and hope that we can be of service to you again in the near future. Sincerely Henry Brown Auto Group

July 12, 2018

Great sales Very helpful, respectful and knowledgeable about all vehicles Would recommend him and dealership highly to everyone . Have never had a better exp More

by Ladydi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blain Richey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2018 -

Henry Brown Buick GMC responded

Thank you very much for taking your time to share with all of us this review, it's a true pleasure to know that your overall experience with us was enjoyable and we met your expectations. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. We are looking forward to having you as our guest again soon. Sincerely Henry Brown Auto Group

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