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Henry Brown Buick GMC

Gilbert, AZ

4.7
1,557 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,557 reviews

April 27, 2024

I dealt primarily with Tyler and agreed to a reasonable deal. The car was ready when I arrived at the dealership, all we needed to do was a test drive and complete the financing. Everyone I had contact More

by DELTAMRANCH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler. 5 stars
Apr 29, 2024 -

Henry Brown Buick GMC responded

Thank you for taking the time to leave us a five-star rating! We're glad to hear that you found your experience with Tyler to be a positive one. Congratulations on your new purchase! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 27, 2024

Went ok, was confused on some of the paperwork. Went back and had them explain the issue. Only thing was they bever told us that the intrest rates were at over 9%. With my credit rating is quit h More

by MICHELE.BETZ6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blain Richey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Henry Brown Buick GMC responded

Thank you, Michele. We appreciate your review. We'll be sure to share your feedback with our crew. We look forward to continuing to serve you.

April 27, 2024

Great customer experience and treatment. The team went above and beyond to ensure the vehicle was right and ready. Thank you for the amazing service. More

by Jason Cook
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Henry Brown Buick GMC responded

Thank you so much for your wonderful review, Jason. We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 27, 2024

Rigo is great to work with. Made the transaction easy and painless. Will definitely use him again! More

by C.D
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Henry Brown Buick GMC responded

Thanks for sharing about your experience with Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 26, 2024

Rigo is my kind of salesman! Laid back, easy to talk to and relate to and keeps it simple. More

by robin.carson55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Henry Brown Buick GMC responded

Hi Robin: Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 26, 2024

Best service! Best place to buy a new or used vehicle hands down! Friendly and courteous staff! More

by GIO5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabe Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Henry Brown Buick GMC responded

Congratulations on your new purchase! Thanks for sharing about your experience with Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 24, 2024

Rigo Ramirez was awesome as he walked us through our new Buick Envision purchase. He was both informative and knowledgeable about the car and the purchase process. This is our second purchase thru a Henry B More

by jmeloun
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rigo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Bejarano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Rigo and our team, and we look forward to working with you again. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 23, 2024

Customer service was amazing, no complaints about Thomas James and the staff at Henry Brown More

by ALEXGORDONAZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cavalliero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Henry Brown Buick GMC responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 23, 2024

Everyone was helpful and professional. We got good value on our trade and were able to do part payment/loan on the balance which is what I wanted. The process was very quick. We had a uniq More

by LESLIE.M.THOMPSON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh
Apr 23, 2024 -

Henry Brown Buick GMC responded

Thank you, Leslie, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Henry Brown Buick GMC. (Our condolences on your loss in your family.) Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

April 22, 2024

I needed to purchase a pick up truck for my business that is opening in Casa Grande, AZ and I am located in Wisconsin. I found the truck I wanted at Henry Brown Buick GMC and worked with Jordan Smith to purc More

by amcknight
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Smith
Apr 22, 2024 -

Henry Brown Buick GMC responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Henry Brown Buick GMC. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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